Senior Windows Engineer – Managed Services

🕒 Outubro 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $106.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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CDW

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

💼 Consultoria

🏥 Saúde

📚 Educação

💰 Post-IPO Equity em 2015-07

Consulting • Healthcare • Education

A CDW é uma provedora líder de soluções tecnológicas, oferecendo uma gama abrangente de produtos e serviços para atender às necessidades dos setores empresarial, governamental, de saúde e educação. Eles são especializados em fornecer serviços de infraestrutura de TI, serviços gerenciados e soluções de segurança. A CDW faz parcerias com as principais marcas de tecnologia para entregar soluções personalizadas que aumentam a produtividade e o desempenho dos negócios em vários setores. Com um forte foco em transformação digital, segurança e soluções em nuvem, a CDW apoia as empresas na navegação pelas complexidades dos ambientes de TI modernos. Sua expertise abrange vários domínios, incluindo espaços de trabalho digitais, cibersegurança e soluções empresariais, fazendo da CDW um parceiro chave na condução de avanços tecnológicos.

Descrição

• Own and manage Windows engineering tickets and service requests through resolution • Monitor Windows services and infrastructure, respond to alerts, identify emerging issues, and take corrective action • Troubleshoot and resolve complex break-fix issues involving Windows Server and related enterprise services • Serve as a senior escalation point for advanced Windows incidents • Administer and support physical, virtual, and cloud-hosted Windows Server environments • Support Active Directory, Group Policy, DNS, DHCP, certificate services, authentication, and related Windows services • Use PowerShell and other tools to automate support, reporting, health checks, and remediation • Support patching, upgrades, configuration changes, lifecycle activities, and maintenance under change-management requirements • Assess incident and change impacts across connected systems, customer teams, and technology towers • Communicate issues, risks, dependencies, progress, and resolutions to customers and internal teams • Document troubleshooting steps, resolutions, procedures, knowledge articles, and operational standards • Collaborate with infrastructure, cloud, security, networking, application, and service delivery teams • Mentor engineers and share technical and operational best practices • Participate in scheduled on-call rotation outside standard business hours

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, or a related field and at least 7 years of relevant infrastructure engineering experience, or equivalent professional experience • At least 5 years of experience administering and supporting Windows Server in enterprise environments • Strong experience troubleshooting Windows infrastructure incidents and resolving complex operational issues • Strong experience with Active Directory, Group Policy, DNS, DHCP, Windows security, certificates, and identity services • Experience creating PowerShell automation for operational support, reporting, health checks, and remediation • Experience with Windows virtualization, clustering, patching, configuration management, monitoring, backup, and recovery technologies • Experience with ticketing systems, engineering queue management, and service-level commitments • Experience supporting business-critical services within Incident, Problem, and Change Management processes • Strong communication and customer-service skills for technical and non-technical audiences • Ability to evaluate problems from multiple perspectives, anticipate downstream impacts, identify affected stakeholders, and communicate proactively • Ability to manage multiple priorities, work independently, document solutions clearly, and collaborate across technical teams • Willingness to participate in an on-call rotation • Experience in Managed Services, multi-customer, or enterprise operations settings is a plus • Experience with Microsoft Azure or hybrid Windows environments is a plus • Experience with Hyper-V, Windows Server Failover Clustering, Microsoft Configuration Manager, Windows Server Update Services, Azure Update Manager, Microsoft Intune, or comparable tools is a plus • Experience with Azure Arc, Azure Monitor, Log Analytics, Microsoft Defender for Cloud, Microsoft Sentinel, or System Center Operations Manager is a plus • Experience supporting Remote Desktop Services, Internet Information Services, file services, print services, or Windows-based application platforms is a plus • Experience with enterprise backup, replication, disaster recovery, and business-continuity technologies is a plus • Microsoft certification in Windows Server, Azure administration, security, or a related technology is a plus • ITIL Foundation certification is a plus

🏖️ Benefícios

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (see benefits overview) • Remote work arrangement • On-call compensation or support implied by scheduled on-call rotation

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