Vice President, MS-ISAC Member Engagement

🕒 Julho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $191.100 - $344.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

👻 Score fantasma 38%

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Center for Internet Security

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

🔒 Cibersegurança

📋 Conformidade

🤖 Inteligência Artificial

Cybersecurity • Compliance • Artificial Intelligence

O Center for Internet Security (CIS) é uma organização independente e sem fins lucrativos dedicada a promover as melhores práticas em cibersegurança e a apoiar as organizações na proteção de seus sistemas contra ameaças cibernéticas. O CIS oferece uma variedade de recursos, incluindo os Controles de Segurança Críticos do CIS e os Benchmarks do CIS, para ajudar as organizações a implementarem medidas de segurança eficazes. Seu objetivo é criar confiança no mundo conectado, aprimorando a postura de cibersegurança tanto das infraestruturas públicas quanto privadas.

Descrição

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement • Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation • Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization • Develop strategies and operating practices that ensure members understand the value of MS-ISAC membership and can access and use available services, resources, expertise, and community • Serve as a senior relationship lead with member executives and SLTT leaders, including CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior public-sector stakeholders • Conduct executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives • Oversee member support functions and responses to member needs, questions, escalations, and service-related issues • Oversee MS-ISAC training and education efforts to increase cybersecurity knowledge and awareness and improve cybersecurity resilience • Lead regional engagement efforts with local governments, regional partners, associations, and other SLTT stakeholders • Establish scalable engagement approaches for strategic members and accounts, including engagement plans, relationship cadences, value reviews, executive touchpoints, and internal CIS coordination • Ensure member feedback, priorities, concerns, and service needs inform service improvement, training, reporting, and value messaging • Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams • Develop and maintain engagement playbooks, templates, reporting mechanisms, and operating practices • Track and report member engagement metrics, including service awareness, training participation, support trends, sentiments, engagement activity, and strategic risks or opportunities • Lead, coach, and develop assigned staff and managers • Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements • Perform other tasks and responsibilities as assigned

🎯 Requisitos

• Bachelor’s degree in business, public administration, cybersecurity, or a related discipline • 10+ years of progressive professional experience, including 7+ years in senior leadership roles • Senior leadership experience in member engagement, customer success, customer experience, account or relationship management, public-sector engagement, service delivery, or a related member-facing function • Demonstrated experience leading teams responsible for complex member, customer, stakeholder, or account relationships • Demonstrated experience developing and implementing engagement, customer success, member experience, retention, service adoption, or relationship-management strategies • Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities • Strong executive presence, including the ability to facilitate high-level discussions, challenge assumptions constructively, and influence outcomes • Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements • Experience working with state, local, tribal, or territorial government organizations or demonstrated ability to successfully operate within complex public-sector environments • Demonstrated ability to build trusted relationships with senior public-sector leaders, member executives, customers, and other key stakeholders • Excellent verbal, written, facilitation, and presentation skills suitable for executive and public-facing engagements • Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence • Commitment to advancing cybersecurity resilience across the public sector • High degree of professional judgment, discretion, and integrity • Enthusiastic and passionate about the CIS mission of securing the connected world • Must be a citizen of the United States of America • Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree