Inside Sales Associate

🕒 Março 25

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Charlie Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 Seed Round em 2020-06

Healthcare Insurance • Wellness

Charlie Health é um fornecedor de terapia intensiva personalizada e Programas Intensivos Ambulatoriais Virtuais (IOP) voltados para desafios de saúde mental. Eles atendem tanto adolescentes quanto adultos, oferecendo uma abordagem de tratamento abrangente que inclui terapias como Terapia Cognitivo-Comportamental (TCC), Terapia Comportamental Dialética (DBT) e terapia de arte e música, entre outras. A empresa visa fornecer acesso imediato e agendamento flexível para acomodar as necessidades dos pacientes, com foco em várias condições, como ansiedade, depressão, automutilação e transtornos por uso de substâncias. A Charlie Health enfatiza resultados mensuráveis e a conexão com os colegas para promover a cura a longo prazo, com serviços disponíveis em até 24 horas.

Descrição

• Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner • Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories • Clearly communicate financial policies, payment options, and potential financial assistance programs • Maintain meticulous client records via Salesforce, including treatment consents and insurance information • Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met • Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program • Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families

🎯 Requisitos

• Bachelor's Degree • 1-5 years of sales experience, experience in healthcare admissions is a plus • Proven track record of exceeding performance targets, particularly in sales or client admissions roles • Experience with Salesforce • Ability to work on a shift based schedule as listed in the application questions • Strong proficiency in multitasking and operating in a high-paced environment • Familiarity with HIPAA policies is a plus • Experience working with adolescents and young adults in a mental health context a plus • Proficiency in Microsoft Office and Google Suite

🏖️ Benefícios

• Comprehensive benefits to all full-time employees