Customer Success Manager

🕒 Julho 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Cherry

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🏥 Saúde

🍽️ Alimentos e Bebidas

🏨 Hospitalidade

Healthcare • Food & Beverage • Hospitality

A CHERRY é líder global no desenvolvimento e fabricação de dispositivos de entrada de alta qualidade e soluções tecnológicas, especializando-se em teclados, mouses e acessórios relacionados para ambientes de jogos e escritório. Com forte ênfase em design ergonômico, tecnologia de switches mecânicos e higiene, a CHERRY também oferece soluções personalizadas para setores como o de saúde, onde disponibilizam teclados e terminais desinfectáveis. Seu compromisso com a inovação e qualidade estabeleceu a CHERRY como um nome confiável para produtos de grau consumidor e profissional.

Descrição

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume • Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes • Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business • Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices • Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor • Accurately forecast your expected portfolio transaction volume on a regular basis • Consistently log and track interactions in our Customer Relationship Management system • Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics • Take ownership and accountability of your own success, as well as that of your customers • Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity • Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas • Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness • Act like an owner at all times

🎯 Requisitos

• 3+ years of experience in a customer-facing role • Exceptional verbal and written communication skills • Strong ability to connect interpersonally with others • High attention to detail and ability to follow procedure with accuracy • Developed passion for the customer experience • Comfortable working with various software platforms • Adaptable and proven ability to troubleshoot on the fly • Problem solver with can-do attitude and desire to outperform • Bonus to those with sales, customer success, or account management experience

🏖️ Benefícios

• Generous equity grant • Medical, vision, and dental benefits • Fully remote company • Summer and winter company retreats