Director, Engineering – SPIE

🕒 Julho 15

🏄 California, Colorado, +1 estados a mais – Remoto

info

💵 $230.100 - $325.300 / ano

⏰ Tempo Integral

🔴 Especialista

🖥 Engenheiro de Software

🦅 Patrocina Visto H1B

info

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Cisco

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Lead the functions that turn customer-impacting events into meaningful engineering and business signals • Strengthen how Splunk responds to incidents, learns from them, and manages customer escalations • Drive accountability for recurring issues across engineering, support, field, and business teams • Collaborate with engineering leaders responsible for developer observability • Champion resilience and ensure outstanding customer experience with products

🎯 Requisitos

• Bachelors + 15 years of experience or Masters + 12 years of related experience • 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions • 4+ years of supervisory experience including managing managers and leading a large engineering focused organization • Proven experience leading customer-impacting incident response functions • Strong understanding of Splunk and observability concepts and tooling across the industry

🏖️ Benefícios

• medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • Non-exempt employees receive 16 days of paid vacation time • Exempt employees participate in Cisco’s flexible vacation time off program • 80 hours of sick time off provided on hire date • additional paid time away may be requested to deal with critical or emergency issues for family members • optional 10 paid days per full calendar year to volunteer • employees are also eligible to earn annual bonuses subject to Cisco’s policies

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