Senior Customer Success Solutions Architect

🕒 4 dias atrás

🏈 Alabama, Alaska, +16 estados a mais – Remoto

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🍑 Georgia – Remote

💵 $160.800 - $214.100 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use • Guide customers through Hypershield controller design and deployment across virtualization environments and on-premises control planes • Help customers design policy and stand up production use cases, including top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect • Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor • Run workshops and enablement sessions to accelerate adoption • Identify and clear adoption blockers, coordinating with engineering and support to escalate and resolve customer issues • Build reusable training materials, reference architectures, and documentation to help customers deploy and operate reliably in production • Collaborate across engineering, support, partners, product, and marketing

🎯 Requisitos

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience • Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted • Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes • Professional experience with enterprise virtualization and VM/appliance deployment, including hypervisor-based installation troubleshooting • Experience with Linux systems in production, including troubleshooting • Experience onboarding and deploying solutions into customer production, including guiding a customer’s team through the work • VXLAN EVPN fabric knowledge and understanding of top-of-rack, zone segmentation, and data-center interconnect • Network segmentation and firewall policy design • Familiarity with the NetOps/NetSecOps operating split in data-center security • Operational Kubernetes familiarity, including YAML-based configuration and deploying/tailoring Kubernetes-based platform installations • CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert is a plus • NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, Ansible, and REST API-based policy automation • Nexus Dashboard experience is a strong plus

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, vesting following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward annually • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles • Performance-based incentive pay for employees on sales plans

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