Director of Customer Development

🕒 Maio 27

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Civitas Learning

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🤝 B2B

📚 Educação

☁️ SaaS

B2B • Education • SaaS

Civitas Learning é uma empresa de tecnologia educacional especializada em software de sucesso do estudante que fornece insights em tempo real e soluções de workflow. Sua plataforma integra dados acadêmicos, comportamentais, de engajamento e financeiros para apoiar a gestão do ciclo de vida do estudante e alcançar resultados estudantis equitativos. A Civitas Learning capacita instituições de ensino com Analytics Preditivo para ajudar a criar uma estratégia de impacto estudantil ativada por dados, otimizar iniciativas estratégicas e melhorar as taxas de retenção e conclusão.

Descrição

• Cultivate and sustain high-trust relationships with C-Suite executives, including Presidents and Provosts. • Serve as a strategic advisor who deeply understands institutional challenges at all levels. • Lead and support the implementation and delivery of the Strategic Services portfolio (Managed Services). • Negotiate renewal contracts that maximize growth (upsells) and identify highly qualified cross-sell opportunities. • Create and manage customer Success Plans that align directly to each institutions’ strategic goals and priorities. • Serve as a mentor and thought leader for the broader Customer Development team. • Manage and track KPIs and all contract data in Salesforce (SFDC).

🎯 Requisitos

• Master's degree or higher • 12+ years of professional work experience at an institution of higher education (university or college in the United States) or supporting colleges/universities in EdTech (or a combination of both) • Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis • Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite) • Demonstrated ability to influence and mentor team members, serving as a leader among peers • Confident challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning • Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers • Problem-solver who is proactive rather than reactive in addressing customer needs • Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously • Ability to travel (travel requirements - 25%)

🏖️ Benefícios

• Competitive salary • Full benefits (paid medical, dental, vision, 401k match) • 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) • Unlimited, flexible PTO • Every other Friday off • Monthly stipend for home office, professional development, or wellness expenses • Generous parental leave policy • Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment