Project Manager, Customer Engineering

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Claritas Rx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

💊 Farmacêutico

💰 Private Equity Round em 2021-03

Healthcare Insurance • SaaS • Pharmaceuticals

A Claritas Rx é uma empresa de análises de saúde que utiliza IA para melhorar o acesso dos pacientes a tratamentos transformadores de vida. A empresa oferece um conjunto de soluções que inclui a Ascend AI Platform, Patient Watchtown, Patient Services CRM e Cell and Gene Performance Benchmarking. Suas ofertas se concentram em melhorar a visibilidade dos pacientes, prever riscos precoces, envolver parceiros de forma eficiente e otimizar estratégias de suporte ao paciente. Usando análises impulsionadas por IA, a Claritas Rx ajuda os provedores de saúde a aumentar as taxas de preenchimento e adesão para suas marcas, garantindo que os pacientes não sejam deixados de lado. A empresa se especializa em fornecer insights sobre problemas de acesso dos pacientes e benchmarking de desempenho na indústria farmacêutica.

Descrição

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live. • Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement. • Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule. • Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope. • Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable. • Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations. • Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities. • Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution. • Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities. • Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead. • Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

🎯 Requisitos

• 5+ years of project or program management experience, ideally in a SaaS, healthcare technology, or enterprise software environment. • Demonstrated experience coordinating multiple concurrent customer or product delivery programs end-to-end — planning, execution, reporting, and risk management. • Direct experience driving customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning (training, UAT, production). • Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint/Kanban board management. • Experience with Agile delivery (Scrum, Kanban) and the ability to tailor process to fit team and customer needs. • Strong working knowledge of governance artifacts — status dashboards, RAID logs, scorecards, action/decision logs, and delivery trackers. • Excellent written and verbal communication skills, with proven ability to prepare and present concise reporting to both internal leadership and external customers. • Comfortable facilitating customer-facing meetings (weekly syncs, monthly performance reviews, quarterly business reviews) and driving follow-through on actions. • Strong analytical skills combined with a detail-oriented mindset; able to spot risks, gaps, and inconsistencies in plans and data. • Great energy and passion — must be comfortable in a rapidly changing, dynamic environment. • B.S. or B.A. in business, engineering, computer science, or related field. • Ability to work in a fast-paced, dynamic, and team-oriented environment.