Senior Engagement Manager

🕒 Agosto 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Claritas Rx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2021-03

Healthcare • Consulting • Logistics

A Claritas Rx é uma empresa de análises de saúde que utiliza IA para melhorar o acesso dos pacientes a tratamentos transformadores de vida. A empresa oferece um conjunto de soluções que inclui a Ascend AI Platform, Patient Watchtown, Patient Services CRM e Cell and Gene Performance Benchmarking. Suas ofertas se concentram em melhorar a visibilidade dos pacientes, prever riscos precoces, envolver parceiros de forma eficiente e otimizar estratégias de suporte ao paciente. Usando análises impulsionadas por IA, a Claritas Rx ajuda os provedores de saúde a aumentar as taxas de preenchimento e adesão para suas marcas, garantindo que os pacientes não sejam deixados de lado. A empresa se especializa em fornecer insights sobre problemas de acesso dos pacientes e benchmarking de desempenho na indústria farmacêutica.

Descrição

• Own detailed project plans across multiple active Ascend 2.0 implementations, including data onboarding, configuration, testing, UAT, and go-live. • Manage Sales-to-Implementation intake, validate SOW commitments, align timelines, onboard the delivery team, maintain the RAID log, and lead weekly external client calls with Red/Amber/Green reporting. • Own data partner and vendor relationships, including SFTP/API/EDI setup, agreement sign-offs, partner testing, and data file specification review. • Coordinate with specialty pharmacies, hubs, specialty distributors, 3PLs, Business Analysts, Customer Engineering, Customer Success, and delivery leadership. • Build and facilitate UAT schedules, distribute test materials, track and route issues, document client sign-off, and triage defects. • Surface implementation risks, scope changes, partner delays, and blockers; develop mitigation plans and escalate issues before they affect timelines or budget. • Ensure internal QA gates are completed before client-facing testing and track activities in Smartsheet, JIRA, and Confluence. • Lead go-live readiness checks and own the transition package from Implementation to Customer Success. • Conduct lessons-learned sessions and document improvements to implementation workflows, templates, UAT practices, transition packages, and partner communication.

🎯 Requisitos

• Strong organizational and communication skills • Ability to collaborate effectively and work as a self-starter • Passion and determination for platform solutions and customer success • Experience engaging key customer and data partner stakeholders • Prior experience working with technical teams to deliver products • Experience with project management best practices and tools • Hands-on experience with project plan trackers and JIRA/Confluence for technical ticket tracking strongly preferred • Preferred: 5+ years in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm, with exposure to specialty pharmacy channel data, hub operations, or patient support programs • Preferred: 5+ years in customer engagement, implementation, or program management for a SaaS or data analytics platform, including UAT facilitation, client-facing RAG status reporting, and agile methodologies • Cover letter required along with resume

🏖️ Benefícios

• Flexible work environment • Unlimited PTO • Stock options • Shared learning and collaboration • Accelerated professional development • Respectful and fun work environment • Employee empowerment through the effective use of technology and tools • Regional town hall gatherings approximately every other month for employees within a reasonable driving distance • Competitive salary and benefits package • Multiple video calls during the interview process • Company-provided onboarding equipment; no purchases required