Senior Manager, Site Reliability Engineering

🕒 Julho 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $155.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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Claritas Rx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2021-03

Healthcare • Consulting • Logistics

A Claritas Rx é uma empresa de análises de saúde que utiliza IA para melhorar o acesso dos pacientes a tratamentos transformadores de vida. A empresa oferece um conjunto de soluções que inclui a Ascend AI Platform, Patient Watchtown, Patient Services CRM e Cell and Gene Performance Benchmarking. Suas ofertas se concentram em melhorar a visibilidade dos pacientes, prever riscos precoces, envolver parceiros de forma eficiente e otimizar estratégias de suporte ao paciente. Usando análises impulsionadas por IA, a Claritas Rx ajuda os provedores de saúde a aumentar as taxas de preenchimento e adesão para suas marcas, garantindo que os pacientes não sejam deixados de lado. A empresa se especializa em fornecer insights sobre problemas de acesso dos pacientes e benchmarking de desempenho na indústria farmacêutica.

Descrição

• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers. • Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations. • Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions. • Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis. • Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure. • Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments. • Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront. • Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly. • Manage platform capacity planning, cost optimization, and cloud spend governance. • Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes. • Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control. • Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems. • Support audit readiness and evidence collection for compliance certifications. • Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence. • Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated. • Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition. • Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability. • Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling. • Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt. • Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes. • Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.

🎯 Requisitos

• 7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity. • Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level. • Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software. • Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment. • Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies). • Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST). • Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones. • Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences. • Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected.