Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 22

🦌 Connecticut, Maine, +9 estados a mais – Remoto

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $100.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Clearview AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

🎖️ Defesa

💼 Consultoria

📦 Logística

Defense • Consulting • Logistics

Clearview AI é uma empresa sediada nos EUA que desenvolve e fornece software de reconhecimento facial e ferramentas investigativas usadas principalmente por forças de segurança, agências governamentais e militares. Sua plataforma combina imagens com um banco de dados proprietário muito extenso para acelerar a identificação de suspeitos, investigações criminais, recuperação de vítimas e operações de segurança nacional. A empresa enfatiza a precisão, escalabilidade e segurança/conformidade para clientes do setor público.

Descrição

• Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events • Understand customers’ needs and priorities to optimize the use of their platform • Identify growth opportunities for up-sell and cross-sell within existing accounts • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts • Effectively communicate application features and product information for new releases and facilitate their adoption • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results • Resolve billing and support inquiries in a timely and productive manner • Coordinate small customer projects • Assist in onboarding new team members • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention. • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes. • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations. • Other reasonable additional responsibilities that may be asked from time to time

🎯 Requisitos

• 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety) • Experience providing product support at the user level • Experience using CRM tools (ex: SFDC, Hubspot) • Well-organized and excellent time management abilities • Proven ability to collaborate and build strong relationships with customers • Exceptional oral and written communication skills and attention to detail • Passion for technology and public safety • Bachelor's degree or equivalent experience • Ability to travel within United States • Candidates based in Florida, North and South Carolina are strongly preferred due to team collaboration and business needs

🏖️ Benefícios

• Medical, Dental, Vision, STD and LTD Plans • FSA - Medical and Dependent Care • EAP and wellness programs • 13 Paid Holidays • Unlimited PTO • Flexible work environment - 100% remote • 401(k) plan