Manager, Installation and Repair

🕒 Setembro 4

🐊 Florida, Illinois, +3 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 36%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 69 dias.
• As vagas desta empresa costumam ser preenchidas em 22 dias.
• Sem salário divulgado.

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Clearwave Fiber

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📡 Telecomunicações

Telecommunications

A Clearwave Fiber é uma empresa dedicada a fornecer serviços de internet de fibra ótica de alta velocidade e confiabilidade para clientes residenciais e empresariais. Com foco em internet 100% fibra, a Clearwave oferece velocidades superiores de upload e download, sem limites de dados e com confiabilidade premium, apresentando 99,9% de tempo de atividade da rede. A empresa investe fortemente na expansão de sua rede de fibra ótica para alcançar mais de 500. 000 locais, oferecendo conectividade que atende às demandas atuais e futuras. A Clearwave Fiber visa aprimorar a experiência de internet ao oferecer preços transparentes, sem surpresas, e suporte técnico local 24 horas, adaptado para atender às necessidades de lares e empresas individualmente.

Descrição

• Lead day-to-day commercial installation and repair operations • Ensure customers receive an excellent experience throughout installation, service, and repair • Develop and implement strategic plans to improve customer experience and operational performance • Manage daily departmental activities and establish performance expectations and goals • Review service orders and analyze trouble tickets to identify trends, service issues, and improvement opportunities • Lead staffing, training, coaching, and performance management efforts • Establish work priorities and assign resources to achieve KPIs, service levels, and business objectives • Prepare and deliver operational presentations on performance, priorities, challenges, and results • Monitor and manage departmental expenditures within budget requirements • Prepare and analyze operational reports tracking service levels, performance trends, and departmental results • Recommend and/or approve departmental budgets, expenditures, and appropriations • Perform other related duties as assigned

🎯 Requisitos

• Bachelor’s Degree in Telecommunications or related field OR five-plus years’ experience in field operations • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures • Ability to collect, manipulate, and distribute data for effective root cause analysis • Discretion regarding sensitive company information and client lists • Ability to work independently and with others • Strong problem-solving and communication skills • Ability to develop and train a technical field force • Excellent oral and written communication skills • Understanding of OPEX and CAPEX as they relate to field operations • Goals and results-driven • Experience in face-to-face customer interactions • Valid driver's license and clean driving record • Above-average skill level in MS Office suite, including Word, Excel, and PowerPoint • Ability to travel throughout territories • Previous tier II level management experience is a plus • Experience in Head End operations as it relates to content delivery is a plus • P&L responsibility experience is a plus • Familiarity with installing, documenting, operating, and maintaining customized data and telecommunication network solutions • Knowledge of Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, complex network configurations, technical support, and training • Knowledge of broadband technologies, including installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi, and private line services • Advanced working knowledge of Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, and VoIP codecs • High school diploma • Working knowledge of AC/DC theory as it applies to telecommunications • Successful candidate must be located in Florida, Georgia, Illinois, Maryland, Ohio, or Virginia • Background check, drug screening, and reference checks required as conditions of employment

🏖️ Benefícios

• Competitive pay PLUS lucrative bonus plan • Medical, dental, and vision plans – begin upon start • Up to 20 days of PTO • 10 Paid Holidays • Life insurance (self, spouse, children) • Paid time off • 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation) • Employee Assistance Plan • Employee Referral Plan • Remote work arrangement • Travel as required for the role

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