Director, Strategic Client Growth

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Clinisys

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1988

🏥 Saúde

🍽️ Alimentos e Bebidas

💼 Consultoria

Healthcare • Food & Beverage • Consulting

A Clinisys é uma fornecedora global de software de informática laboratorial e diagnósticos, oferecendo sistemas de gestão de informações laboratoriais (LIS/LIMS), plataformas laboratoriais baseadas em nuvem e serviços profissionais relacionados para laboratórios dos setores de saúde, ciências biológicas, meio ambiente, alimentos e bebidas, entre outros. Com mais de 40 anos de experiência e mais de 3. 000 clientes em 34 países, a Clinisys oferece soluções que apoiam a rastreabilidade de amostras, conformidade regulatória, testes em escala populacional e a integração de tecnologias emergentes como IA. A empresa combina conhecimento de mercado local e escala global, apoiada por equipes de desenvolvimento de produtos, suporte e implantação para ajudar organizações a operarem laboratórios de forma eficiente e em conformidade.

Descrição

• Drive enterprise-wide adoption and expansion of Clinisys solutions within designated strategic client organizations • Serve as executive business leader for one or more strategic accounts • Translate long-term growth objectives into coordinated execution across Sales, Product Management, Product Development, Professional Services, and Customer Support • Own strategic alignment, growth plans, targets, and operational program orchestration for enterprise adoption at scale • Own and maintain multi-year enterprise adoption strategies and growth plans • Drive deployment expansion across laboratories, business units, geographies, and operational functions • Identify barriers to enterprise adoption and lead cross-functional efforts to eliminate them • Monitor growth opportunities, deployment progress, and strategic account health • Lead enterprise transformation initiatives and establish governance frameworks and executive steering committees • Align internal investments and priorities with customer transformation objectives • Maintain multi-year transformation roadmaps aligned with customer business outcomes • Build trusted relationships with executive sponsors and senior stakeholders • Lead Executive Business Reviews, strategic planning discussions, and transformation steering sessions • Serve as strategic advisor and senior escalation point for customer leadership teams • Direct cross-functional workstream execution across Product Management, Product Development, Professional Services, Support, Solution Architecture, Sales, and Account Management • Establish accountability and alignment around strategic customer objectives • Escalate risks and organizational constraints affecting deployment success • Influence prioritization and resource allocation across multiple functions • Represent strategic customer priorities in internal planning processes • Provide business context for roadmap decisions and investment prioritization • Partner with Product Management and Engineering leadership to align delivery investments with future deployment opportunities • Advocate for scalable solutions benefiting strategic customers and the broader Clinisys customer base • Define and measure strategic success indicators and track adoption progress and transformation milestones • Govern value realization against business objectives and establish measurable outcomes • Develop corrective action plans when adoption objectives are at risk • Utilize generative AI, copilots, agentic workflows, predictive insights, and AI-enabled operating models for strategic planning and execution • Apply AI-assisted analysis to customer adoption trends, deployment risks, and growth opportunities • Promote responsible AI adoption across client engagement and transformation activities • Evaluate emerging AI capabilities that may enhance client growth and transformation efforts

🎯 Requisitos

• 10+ years implementing and scaling enterprise software, preferably LIMS, LIS, lab informatics, or healthcare technology in laboratory, clinical, or healthcare settings • Experience leading multi-year transformation, modernization, or enterprise adoption initiatives • Proven ability to build trusted relationships with VPs, C-suite leaders, and senior executives • Experience in management consulting, enterprise transformation, customer strategy, business operations, strategic accounts, or customer success leadership • Experience leading cross-functional initiatives in matrixed organizations through influence • Ability to align commercial, operational, technical, and strategic objectives across stakeholders • Demonstrated use of generative AI to improve planning, analysis, communication, decision-making, or execution • Strong business acumen balancing customer goals, operational constraints, and growth opportunities • Bachelor’s degree in Science, Engineering, Information Technology, Healthcare, Business, Biology, or equivalent • Master’s degree in Business Administration, Healthcare Admin, IT, Engineering, or related field preferred • PMP certification or equivalent and proven track record of program delivery preferred • Laboratory, healthcare, public health, environmental, life sciences, or regulated testing experience with first-hand knowledge of customer challenges preferred • Experience managing strategic global accounts with multi-site or multi-region deployments preferred • Experience influencing product strategy, roadmap investment, and prioritization with Product teams preferred • Experience leading large-scale change management and technology adoption initiatives preferred • Familiarity with SaaS models, ARR growth, retention, platform adoption, and enterprise expansion preferred • Experience using AI-enabled analytics, automation, agentic workflows, or generative AI in customer-facing or operational leadership roles preferred • Executive presence and relationship management • Strategic thinking and business acumen • Customer advocacy and outcome orientation • Cross-functional leadership and influence • Enterprise transformation leadership • Strategic account planning and execution • AI literacy and AI-enabled productivity • Ability to drive results through influence rather than direct authority • Ability to work in a normal office setting with prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 10 pounds with assistance as part of office routine • 25-30% travel may be required • Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours • Exposure to hazardous materials or various weather conditions • Travel to client sites that can pose risk associated with healthcare organization • May be required to follow customer location health and safety requirements

🏖️ Benefícios

• Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance • Total rewards package

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