Senior Manager, Customer Migration – Transformation

🕒 4 dias atrás

🌵 Arizona, North Carolina – Remoto

🌵 Arizona – Remote 🌲 North Carolina – Remote

💵 $125.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Clinisys

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1988

☁️ SaaS

🤝 B2B

🔬 Ciência

SaaS • B2B • Science

A Clinisys é uma fornecedora global de software de informática laboratorial e diagnósticos, oferecendo sistemas de gestão de informações laboratoriais (LIS/LIMS), plataformas laboratoriais baseadas em nuvem e serviços profissionais relacionados para laboratórios dos setores de saúde, ciências biológicas, meio ambiente, alimentos e bebidas, entre outros. Com mais de 40 anos de experiência e mais de 3. 000 clientes em 34 países, a Clinisys oferece soluções que apoiam a rastreabilidade de amostras, conformidade regulatória, testes em escala populacional e a integração de tecnologias emergentes como IA. A empresa combina conhecimento de mercado local e escala global, apoiada por equipes de desenvolvimento de produtos, suporte e implantação para ajudar organizações a operarem laboratórios de forma eficiente e em conformidade.

Descrição

• Own the services conversion model across differing migration plays, ensuring right-fit delivery approaches by complexity and scale. • Design and scale a standardized, industrialized delivery system for conversions to CLS, transitioning from bespoke execution to a repeatable, factory-based model. • Define and maintain migration paths, playbooks, service scopes, and reusable assets by customer segment. • Stand up and evolve a conversion factory / pod-based delivery model, optimizing for speed, quality, and cost efficiency. • Own end-to-end capacity planning and demand modeling for conversion services across regions and functions. • Design a blended global delivery model (onshore, offshore, and third-party partners) to optimize cost, scalability, and expertise. • Actively manage utilization, margin, and delivery efficiency, ensuring strong financial performance while maintaining customer outcomes. • Operate as the Services leader within the CLS Conversion Program governance model, ensuring alignment to program priorities. • Define and manage delivery through clear KPIs and metrics, including: Predictable delivery timelines, Margin improvement, Reduction in hyper care intensity, Increased reuse of tools and playbooks.

🎯 Requisitos

• 7 years of experience in professional services, implementation, or delivery leadership • Bachelor's Degree in Healthcare, Information Technology or a related degree or equivalent relevant work experience • Demonstrated success scaling enterprise services delivery models in software or healthcare environments • Proven experience leading global, offshore, and blended delivery organizations • Strong cross-functional leadership and executive communication capabilities • Experience building industrialized operating models, automation-driven delivery, and capacity frameworks • Customer-centric, commercially aware, and execution-focused leadership mindset.

🏖️ Benefícios

• Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance