Customer Support Engineer

Novembro 20

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CloudWalk, Inc.

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Fintech • Blockchain • Artificial Intelligence

CloudWalk, Inc. tem como foco revolucionar a indústria de pagamentos, democratizando os serviços financeiros e empoderando empreendedores por meio de soluções inovadoras. Sua missão é criar uma rede de pagamentos justa e tecnologicamente avançada na Terra e além. Utilizando IA e blockchain, a CloudWalk oferece produtos como o InfinitePay, uma plataforma financeira que atende empresas no Brasil, e o JIM, um sistema de pagamentos instantâneos nos EUA. A Stratus, sua blockchain de alta performance, dá suporte a redes globais de pagamentos. A CloudWalk enfatiza o engajamento do cliente e modelos econômicos disruptivos para transformar a maneira como os comerciantes vendem e lucram.

201 - 500 funcionários

💳 Fintech

🤖 Inteligência Artificial

💰 $150.000.000 Series C em 2021-11

Descrição

• Engage with customers through chats, emails, and calls, offering stellar support and solutions. • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. • Provide alternative solutions, aiming to retain and delight our customers and clients. • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

🎯 Requisitos

• Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL.

🏖️ Benefícios

• A chance to grow and learn in a supportive, dynamic environment. • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.