Senior Manager, Partner Success

🕒 Julho 20

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Colla Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🏥 Saúde

☁️ SaaS

💰 Seed em 2025-06

Consulting • Healthcare • SaaS

Colla Health é uma fornecedora de programas de saúde mental específicos para o câncer que faz parcerias com clínicas de oncologia e práticas comunitárias para oferecer suporte emocional integrado e cuidados psiquiátricos. Seus serviços são nativos de sistemas de prontuário eletrônico e projetados para serem uma extensão da equipe de cuidados clínicos, oferecendo serviços de saúde mental que geram receita, são totalmente reembolsáveis, com acesso rápido (em até 48 horas) e ampla cobertura por planos de saúde. A Colla foca em um cuidado psicossocial completo para pacientes com câncer a fim de melhorar os resultados do tratamento e a satisfação do paciente.

Descrição

• Own end-to-end implementation of new oncology practice partners, from contract signing through go-live and early ramp • Design and manage clear implementation plans, timelines, and success metrics to ensure fast, reliable launches • Serve as the primary project manager coordinating internal teams (clinical operations, product, growth, technology) and external practice leadership • Build and maintain strong, trusted relationships with oncology practice leadership, providers, and key administrative staff • Act as the primary point of contact for a subset of partners, owning communication, issue resolution, and operations improvement • Represent Colla Health externally with professionalism, urgency, and accountability • Lead regular partner check-ins, quarterly reviews, and senior-level calls, including preparation of agendas, performance insights, and success plans • Drive consistent engagement with oncologists, nurses, medical assistants, and practice staff to support awareness, adoption, and referral to Colla’s supportive care services • Partner closely with Colla’s patient growth, clinical operations, and product teams to operationalize new patient identification and referral initiatives • Monitor partner-level performance metrics (e.g., referrals, utilization, engagement) and lead targeted interventions to improve outcomes • Identify expansion opportunities within existing practices and help scale best practices across the partner portfolio

🎯 Requisitos

• 5+ years of experience in healthcare, preferably oncology and/or behavioral health • Demonstrated ability to build trust and relationships with diverse groups of practice administrators and clinical leaders • Experience managing accounts in customer success roles or clients via consulting engagements • Scrappy, curious, organized, excellent communicator, action-oriented, data-driven and focused on daily improvement • Success working remotely with occasional travel to partner locations

🏖️ Benefícios

• Salary of $115,000 - $135,000 • Performance bonus-eligible • Medical, Dental, Vision benefits • Flexible time off policy • 401(k) • Work from home stipend • Access to premier investor and start up network