Director of International Operations and Logistics

🕒 3 dias atrás

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Comfrt

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛍️ Comércio Eletrônico

👗 Moda

eCommerce • Fashion

A Comfrt é uma marca de vestuário direto ao consumidor e varejista de e-commerce baseada no Shopify, focada em roupas que priorizam o conforto. A empresa vende moletons (incluindo moletons levemente pesados, comercializados para alívio da ansiedade), roupas de lazer, cobertores, artigos para viagem, itens infantis e para pets, e acessórios, além de operar um programa de embaixadores e um aplicativo móvel. Sua mensagem enfatiza roupas aconchegantes, funcionais, de estilo de vida e vendas online direta ao consumidor.

Descrição

• Lead strategy, execution, and optimization of international operations across all non-US markets. • Own international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness. • Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards. • Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across shipping regions. • Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives. • Analyze shipping cost, on-time delivery, cancellation, and returns metrics to identify trends and opportunities. • Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.

🎯 Requisitos

• Min 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain. • Proven track record leading international 3PL, carrier, and freight partner relationships at scale. • Deep understanding of cross border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy. • Experience launching new international markets end to end (systems, carriers, compliance, launch planning). • Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers. • Advanced proficiency with Excel/Sheets; comfort with BI tools (Looker, Tableau, Power BI) and OMS/WMS platforms. • Experience working in a high growth ecommerce or retail environment; Shopify experience a plus. • Strong leadership, coaching, and team development skills with a track record of building high performing global teams. • Excellent written and verbal communication skills with the ability to influence across regions and time zones.

🏖️ Benefícios

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products