Bilingual Employee Service Center Specialist – Mexico

🕒 Julho 31

🇲🇽 México – Remoto

⏰ Tempo Integral

🟢 Júnior

💬 Bilíngue

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Compass Experience Labs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

Consulting • Food & Beverage • Logistics

O Compass Experience Labs é o seu parceiro ideal para serviços de experiência do cliente (CX) específicos para a marca, projetados para apoiar tanto empresas em crescimento quanto grandes corporações. Eles se especializam em se tornar uma extensão da sua equipe, focando em entregar resultados que promovam o crescimento e aumentem a lealdade do cliente. Com mais de sete anos de experiência, a Compass aproveita a tecnologia de ponta e uma abordagem multifacetada para melhorar a satisfação do cliente, otimizar operações e construir fidelidade à marca. A empresa enfatiza seu compromisso com o bem-estar e desempenho dos agentes, fornecendo suporte global em mais de 350 idiomas, 24 horas por dia, 7 dias por semana.

Descrição

• Engage with current and past employees through phone calls to consistently and accurately resolve Human Resource (HR) inquiries of low to moderate complexity. • Serve as the first point of contact for employment-related questions. • Assist employees with navigating to Employee or Manager Self-Service functions to initiate HR transactions. • Effectively communicate and educate callers regarding HR policies and procedures, including but not limited to payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR Services. • Listen effectively and collect relevant information to involve other specialists or appropriate staff when the issue is beyond your scope of expertise. • Navigate multiple web-based systems (being tech savvy is a must). • Ensure confidentiality, employee data security, and accurate data entry in all matters. • Meet all client and Compass expectations around productivity and performance. • Meet all schedule adherence and channel availability requirements (i.e. report to work on time, and be where you are supposed to be!). • Demonstrate strong written/typing and verbal communication skills - both written and spoken English and Spanish proficiency is a requirement and will be assessed during the screening process. • Build a strong understanding of common questions, procedures, and resolutions. • Work collaboratively with team members to offer encouragement, provide answers, and present customer insights and trends. • Perform other duties as assigned by Compass or the client.

🎯 Requisitos

• High school diploma required, 2-4 year college degree is preferred • 1-3 years of contact center experience required customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred. • Experience navigating multiple web-based systems at once, with accurate data entry. • Ability to learn and retain a wide range of information. • Remain engaged and responsive to all internal communications - with both the client and Compass. • Previous experience working remotely is preferred. • Self-reliant with an information seeker mindset. • Keen problem solver with the ability to think on your feet and use good judgment. • Encouraged to express your opinion professionally. • Work with humility. • Be open to continuous coaching to allow you to perform at a high level. • Cultivate team culture according to Compass values and promote a positive work environment.

🏖️ Benefícios

• A fully remote work environment • Comprehensive training on our products and services. • Career development opportunities, including internal promotions. • A positive and growing work culture that values diversity and inclusivity.