Customer Service Representative, Native Japanese Speaker – Travel

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🕒 Março 18

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Concert8 Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

💼 Consultoria

🎯 Recrutamento

☁️ SaaS

Consulting • Recruitment • SaaS

A Concert8 Solutions é um parceiro de confiança na oferta de soluções acessíveis de terceirização de pessoal no exterior, com foco em proporcionar experiências excepcionais aos clientes através de uma força de trabalho escalável e global. Eles são especializados no recrutamento de agentes remotos experientes e avaliados para lidar com diversas operações de negócios, incluindo suporte de TI, atendimento ao cliente, contabilidade e vendas. Ao terceirizar as necessidades de pessoal para as Filipinas, eles ajudam as organizações a economizar significativamente nos custos de recrutamento enquanto acessam um vasto conjunto de talentos de profissionais qualificados.

Descrição

• Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency. • Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction. • Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner. • Create a positive company experience for the customer, vendors, and suppliers. • Provide accurate information about the company’s products or services including their platform and answering questions. • Manage and take ownership of the resolution process for all customer-related issues to final resolution. • Keep confidential records and financial information private and secure. • Record details of customer contacts and action taken – document in systems and use tickets.

🎯 Requisitos

• Native Japanese (born and raised) required • Fluent in Japanese language (verbal and written) – professional level • Fluent in English language (verbal and written) – intermediate to professional level • Knowledgeable in handling multiple queries and ticketing systems • Preferably with two (2) years of experience in the Travel industry (no GDS required) • Minimum high school diploma. • Previous customer service experience • Adaptable, fast learner with the ability to creatively find customer solutions • Flexibility in shift schedules and work hours • Computer, high speed internet connection, head-set and quiet workspace

🏖️ Benefícios

• Competitive compensation