Director, IT

🕒 Maio 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $221.700 - $266.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Confluent

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🤖 Inteligência Artificial

☁️ SaaS

💰 Secondary Market em 2021-06

Artificial Intelligence • SaaS • Cloud Computing

A Confluent é uma empresa especializada em plataformas de streaming de dados que transformam eventos de dados em tempo real em resultados acionáveis. Suas soluções permitem o desenvolvimento de aplicativos inteligentes e em tempo real, capacitando equipes e sistemas a responder instantaneamente aos dados. A Confluent constrói uma nova categoria de dados que impacta o mundo real ao fornecer a infraestrutura para streaming de dados em tempo real, reconhecida e parceira de grandes empresas de tecnologia, como Google Cloud e Microsoft. A empresa mantém uma cultura de trabalho predominantemente remota, contratando talentos de mais de 25 países, e valoriza a diversidade e a inclusão no ambiente de trabalho.

Descrição

• Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS), corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure) • Own the employee technology experience end-to-end — setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvement • Modernize and automate the IT operating model — reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network management • Partner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employees • Manage vendor relationships, budget, and capacity planning across the IT portfolio — making clear build/buy/partner decisions and holding partners accountable to outcomes • Lead the team through growth and change — evolving the operating model, technology footprint, and team structure as the business scales and matures

🎯 Requisitos

• 10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functions • Strong technical depth across the modern IT stack — Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking (Wi-Fi, SD-WAN, ZTNA) • Demonstrated customer-focused mindset — measurable track record of improving employee experience, ticket resolution, and self-service adoption • Proven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadership • Experience operating in a security- and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readiness • Comfortable leading through ambiguity and change — energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of working

🏖️ Benefícios

• Offers Equity • Offers Bonus