Product Owner – Personal Deposits

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🕒 Julho 28

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connectFirst Credit Union

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🛡️ Seguros

🏦 Bancário

💸 Finanças

Insurance • Banking • Finance

A connectFirst Credit Union é uma cooperativa de crédito canadense que oferece serviços financeiros para pessoas físicas e empresariais, incluindo contas correntes e de poupança, cartões de crédito, hipotecas, empréstimos pessoais e comerciais, produtos de investimento (GICs, gestão de patrimônio) e seguros. A empresa opera por meio de agências e canais de bancos digitais, atende clientes pessoas físicas, pequenos negócios, agroempresas, empresas comerciais e organizações sem fins lucrativos, e enfatiza programas focados na comunidade e recompensas para membros. A organização destaca o atendimento ao cliente, presença local e produtos financeiros voltados para ajudar os membros a economizar, emprestar, investir e proteger seus ativos.

Descrição

• Provides input into the development of an innovative product and service strategy; translates product strategy into operational plans that prioritize activities based on business and member impact. • Develops, implements, and maintains a deposit product roadmap that defines enticing features for our members, drives adoption, and increases utilization of Servus' services; ensures product programs reflect the market needs of members and deliver the company’s vision and strategy. • Creates buy-in for the product vision both internally and with key external partners. • Manages an assigned product portfolio through all stages of the product lifecycle, driving its success through product and pricing optimization, and ongoing recommendations to improve product profitability and competitiveness; ensures internal stakeholders are up to date and informed of product-shelf and any changes. • Leads the development of an ideal member experience, targeted to specific segments, and built upon collaboration and integration between digital and direct/assisted channels, solutions, sales, and operations. • Actively monitors member channel usage, including in-branch/ department transactions and member share of wallet, to support the use of data in determining branch and department productivity. • Actively supports Product, Pricing and Loyalty leadership team with reporting needs, specifically as it relates to ongoing business performance, helping to identify gaps and support tactical strategies to address gaps. • P&L for Deposit Products including end to end ownership of all revenue & cost drivers of Retail Deposit products. • Provides content for Service Fee Committee. • Partners with appropriate teams and leaders to support annual KPI planning, including product volume and unit objectives that drive revenue growth, member adoption and member satisfaction goals. • Leads the development and execution of member propositions, with the intention of acquiring new members, deepening member relationships, and increasing share of wallet. • Establishes and manages third-party vendor relationships and products, in addition to providing input for setting and optimizing relevant strategies and tactics; ensures partnership agreements and service level expectations are adhered to. • Stays current on external market conditions and new or evolving trends in product management, distribution, and segmentation; provides assessment of Servus' offerings compared to our competition and responds by adjusting product roadmap as necessary. • Ensure governance, compliance, and risk standards are upheld.

🎯 Requisitos

• 7 years’ experience in financial services, product management and development, or analytics • Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management • Bachelor’s degree in a related field • Proficient computer skills, with the ability to quickly learn and adapt to new and existing job-related systems and programs • Excellent written and verbal communication skills • Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills • Customer-focused mindset with a commitment to delivering exceptional service • High level of attention to detail • Demonstrated ability to focus on goals and metrics, ensuring products address the right problems and that success is effectively measured • Ability to build and maintain effective working relationships across a wide variety of internal and external stakeholders • High degree of adaptability and flexibility to function successfully in a dynamic and often ambiguous environment • Strong presentation and public speaking skills

🏖️ Benefícios

• Competitive compensation including performance-based incentive pay and profit share • Training & Development Opportunities • Career Advancement Potential • Flexible work options • Meaningful work towards individual and corporate goals • Opportunities to get involved and give back through an employee volunteer program