Inside Sales Account Manager, Onboarding IAM

🕒 Setembro 1

🌽 Illinois – Remoto

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💵 $22 - $28 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⬇️ Vendas Internas

🦅 Patrocina Visto H1B

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👻 Score fantasma 2%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Connection

Connection

1001 - 5000 funcionários

Fundada em 1982

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Connection é um dos principais fornecedores de produtos e serviços de tecnologia para empresas, instituições de saúde, organizações educacionais e entidades governamentais. A empresa oferece uma ampla gama de soluções, incluindo peças de computador, equipamentos de escritório, software e soluções de armazenamento. A Connection também se especializa em fornecer serviços completos de TI, como cibersegurança, inteligência artificial, espaço de trabalho digital, infraestrutura moderna e soluções multicloud. Com foco em entregar soluções de TI personalizadas que atendam às necessidades específicas das organizações, a Connection ajuda seus clientes a implementar estratégias tecnológicas eficazes que aprimoram as operações e os resultados dos negócios.

Descrição

• Lead a world-class onboarding experience for new enterprise clients. • Deliver personalized, white-glove onboarding experiences. • Introduce customers to their dedicated Connection team and available resources. • Demonstrate technology solutions, customer portal, reporting capabilities, and self-service tools. • Understand customer business priorities, challenges, and strategic initiatives. • Configure customer portals, standards, and purchasing workflows. • Build trusted relationships with key customer stakeholders. • Support Enterprise Account Executives with proactive sales activities. • Develop and manage customer quotes, including technically configured solutions. • Maintain a four-hour response goal for customer quote requests. • Register opportunities and manage manufacturer-partner deal registrations. • Follow up on proposals and sales opportunities. • Identify cross-sell, upsell, and whitespace opportunities. • Conduct spend analysis and recommend technology solutions. • Maintain communication with customers, manufacturers, distributors, and internal teams. • Deliver Quarterly Business Reviews and proactive account recommendations. • Oversee daily account activity, order processing, and issue resolution. • Partner with Inside Sales Support to maintain order accuracy and shipment expectations. • Assist with pricing reviews, order escalations, complex open-order management, and RMA escalations. • Keep Salesforce opportunities accurate and current. • Analyze customer activity and prepare business reports. • Coordinate activities across Sales, Operations, Customer Support, and manufacturer partners. • Mentor Inside Sales Support Representatives. • Support onboarding of new Enterprise Account Executives through coaching and collaboration.

🎯 Requisitos

• Bachelor's degree or an equivalent combination of education and professional experience. • Strong customer service, sales support, account management, or inside sales experience. • Excellent relationship-building and communication skills. • Strong organizational and time-management abilities. • Ability to prioritize multiple initiatives in a fast-paced environment. • Analytical mindset with strong problem-solving skills. • Experience working with CRM platforms such as Salesforce and ERP systems. • Proficiency with Microsoft Office, including Excel and Outlook. • Applicants must be authorized to work for any employer in the U.S. • Candidates should be comfortable working independently while collaborating with cross-functional teams through virtual communication tools. • Some flexibility in working hours may be required to support customers across multiple time zones. • Approximately 10–20% travel may be required.

🏖️ Benefícios

• Competitive compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off, including vacation and sick time • Wellness Time Off days • Volunteer Time Off days • Hands-on training • Mentorship • Career growth opportunities • Occasional travel for customer meetings, training, or company events

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