Director of Professional Services

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🕒 Junho 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Clutch

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

✈️ Turismo

💼 Consultoria

Marketing • Travel • Consulting

A Clutch é uma empresa de consultoria orientada a resultados que redefine os métodos tradicionais de consultoria por meio de uma abordagem centrada no humano. Ao focar em soluções data-driven, a Clutch corrige lacunas em processos de negócios de organizações de todos os portes, incluindo órgãos governamentais, pequenos negócios e instituições financeiras. Especializada em marketing, comunicação e gestão de eventos, utiliza ferramentas e recursos proprietários para impulsionar resultados transformacionais. Notavelmente, a Clutch aplica uma abordagem de Transformação Humana (Human Transformation Approach) para reintegrar elementos humanos frequentemente negligenciados por soluções lideradas por tecnologia. Oferece insights impulsionados por AI para prever e quantificar emoções humanas, ampliando a compreensão e o suporte a empreendedores e ao ecossistema de startups.

Descrição

• Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table. • Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle. • Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics. • Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality. • Reshape how the team is measured and incentivized to reward impact and outcomes over activity. • Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback. • Reinvent roles on the team using scalable, innovative technology and methods to change *how* delivery work gets done. • Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market. • Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people. • Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

🎯 Requisitos

• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors. • A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction. • Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap. • Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals. • Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly. • High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done. • Command in all directions: influencing executives, peer functions, and down through a leadership layer. • Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics. • Familiarity with PSA tools and SaaS delivery analytics. • Financial services, fintech, or other regulated-industry experience strongly preferred.

🏖️ Benefícios

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.