Unifier Support Specialist

🕒 Junho 26

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Consertus

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2024

🏗️ Construção

🏥 Saúde

📦 Logística

Construction • Healthcare • Logistics

A Consertus é uma empresa de gerenciamento e consultoria de programas de capital que utiliza inovação digital, serviços de consultoria e expertise em entrega para ajudar proprietários a planejar, gerir e executar programas de construção e capital em larga escala. A empresa combina controles de programas, gestão de construção e de projetos, integração digital e treinamento para reduzir riscos, controlar custos e gerar resultados mensuráveis em projetos dos setores público e privado, abrangendo agências governamentais, infraestrutura, saúde, ciências da vida, utilidades e clientes comerciais.

Descrição

• Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products • Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications • Configure and modify custom business processes, workflow setups, templates, and user-attribute forms • Translate business functional requirements into technical specifications • Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues • Lead customer communication and customer meetings for support (verbal and written) • Review, maintain, and support existing processes to ensure data quality and continual improvement • Coordinate with Oracle to address and resolve any identified bugs • Build reports to support business analysis and user inquiries • Prepare technical documents on processes, including support instructions for frequently occurring issues • Provide excellent customer service and support, ensuring user satisfaction and effective communication

🎯 Requisitos

• Bachelor’s degree or equivalent experience required • 4-5 years of experience in a techno-functional support role with Oracle Primavera Unifier • Excellent verbal and written English communication skills • Strong problem-solving skills and attention to detail • Experience translating business requirements into technical specifications • Experience with stakeholder management and communicating with clear, timely updates • Strong cross-functional coordination skills to align with higher level technical teams to ensure resolution in timely manner • Proficiency in managing multiple tasks and meeting deadlines • Experience supporting other PMIS applications is a plus • Experience with integration development and middleware products is a plus • Ability to speak multiple languages is a plus

🏖️ Benefícios

• Flexible working hours