Product Owner – CSM Applications

🕒 Abril 20

🗽 New York – Remoto

🗽 New York – Remote

💵 $90.000 - $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✅ Gerente de Produto

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Contentsquare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

🤖 Inteligência Artificial

☁️ SaaS

🛍️ Comércio Eletrônico

Artificial Intelligence • SaaS • eCommerce

Contentsquare é uma plataforma de análises de experiência digital que utiliza tecnologia de IA para fornecer insights acionáveis para melhorar o engajamento online e as taxas de conversão. A plataforma oferece um conjunto abrangente de recursos, incluindo análise de experiência, análise de produtos, insights da voz do cliente e monitoramento de experiências, com o objetivo de aprimorar jornadas de usuários em interfaces digitais. Confiada por mais de 3. 700 marcas empresariais, a Contentsquare ajuda os clientes a entender o comportamento do consumidor e otimizar experiências digitais para aumentar o impacto nos negócios. Ela integra-se a vários sistemas para fornecer análises contínuas em sites e aplicativos móveis, aproveitando dados para maximizar o engajamento do cliente.

Descrição

• Own the product vision, roadmap, and backlog for CSM Applications, ensuring alignment with Customer Success priorities. • Gather and translate business needs into clear requirements, user stories, and acceptance criteria. • Partner with CSM Applications Admins to plan sprints, prioritize work, ensure quality and on-time delivery, providing hands-on support as needed. • Design and optimize Customer Success processes and workflows. • Collaborate with Operations, CS Leadership, cross-functional teams, and end users to drive adoption, communicate releases, and support enablement. • Define release plans, communicate changes, and ensure stakeholders understand timelines, impacts, and expected outcomes. • Establish and track success metrics to evaluate the impact of delivered functionality and inform future roadmap decisions. • Manage day-to-day user support, including troubleshooting, ad-hoc customizations, workflow adjustments, and user administration, security, and permissions. • Monitor system performance, usage, data integrity, and user activity to guide continuous improvements and platform enhancements. • Maintain expertise in the owned systems and related technologies by staying current on new features, releases, and industry best practices.

🎯 Requisitos

• 3-5 years of experience, with a good knowledge of the SaaS business model and key customer success metrics. • Bachelor’s degree, or equivalent experience in a relevant field (e.g., Customer Success Operations, Enterprise Applications, Product Ownership, Business Analysis). • Experience with administering Gainsight, or a similar Customer Success Platform. • Demonstrated ability to translate business processes into system requirements and solution designs. • Experience working with Agile methodologies (sprint planning, user story creation and backlog management). • Experience working in Customer Success and with cross-functional teams (e.g., Sales Operations, Marketing, Customer Experience, Analytics). • Self-starter with ownership mentality and strong follow-through. • Excellent written and verbal communication. We are a global team that is widely distributed across geographies and time zones, so strong communication is key to our success. • Strategic thinking and prioritization. • Ability to thrive in a fast-paced environment with shifting priorities. • Problem solver with a systems mindset and strong analytical skills.

🏖️ Benefícios

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year • Work flexibility: hybrid and remote work policies • Generous paid time-off policy (every location is different) • Lifestyle allowance • A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work • Every full-time employee receives stock options, allowing them to share in the company’s success • We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts • And more benefits tailored to each country