Strategic Client Success Manager – Enterprise

🕒 Julho 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $157.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🤝 Parceiro de Cliente

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Cordial

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

📣 Marketing

☁️ SaaS

🤖 Inteligência Artificial

Marketing • SaaS • Artificial Intelligence

Cordial é uma empresa de tecnologia de marketing especializada em mensagens cross‑channel e personalização orientada por dados. Oferece um conjunto de ferramentas que inclui uma Customer Data Platform (CDP) com IA, orquestração de jornadas e identity resolution para elevar a personalização de campanhas em email, SMS e aplicativos mobile. A Cordial integra dados de clientes e orquestra campanhas para aumentar a receita por mensagem e melhorar a produtividade dos times de marketing, recebendo reconhecimento por suas capacidades de IA. A plataforma ajuda as empresas a entender o comportamento dos clientes, criar perfis unificados e executar estratégias de marketing em escala, garantindo ao mesmo tempo uma experiência de usuário mais humana.

Descrição

• Own the executive relationship. • Set the strategic direction. • Lead and develop your CSM. • Drive full commercial ownership. • Operate in a three-layer model. • Bring AI into the conversation. • Manage escalations at the highest level. • Protect and grow the portfolio. • Shape the practice. • Represent CS cross-functionally.

🎯 Requisitos

• 10+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology • A bachelor’s degree or equivalent experience • People management experience; you have coached or formally managed client-facing professionals and take their development seriously • Experience operating in a solutions-led or delivery-led model where you held strategic and commercial accountability while a technical team owned execution • Full commercial ownership of a large, complex book of business; you have carried significant renewal and upsell targets and have a track record of growing net revenue retention • Proven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and keep executive trust • Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack and know enough to ask the right questions • Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients • Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of your client work • Excellent communication skills across audiences; you can lead a board-level business review and navigate a complex technical escalation in the same day • A proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and Sales • Strong organizational and prioritization skills; you manage a large, complex portfolio and know what to delegate, what to own, and what to escalate • Comfort with ambiguity; you set the standard in fast-moving environments and help others find their footing when things are unclear.

🏖️ Benefícios

• equity and bonus • a robust benefit plan (medical/dental/vision/life) • 401k match • flexible time off • childcare and continued education yearly reimbursements • maintaining a healthy work/life balance • strong dedication to DE&I efforts • an overall respectful and open culture!