Senior Voice Engineer

🕒 Junho 4

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 - $105.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Core BTS

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

🤝 B2B

☁️ SaaS

🏢 Corporativo

💰 Debt Financing em 2006-02

B2B • SaaS • Enterprise

A Core BTS é uma consultoria de transformação digital que ajuda empresas a alavancar a tecnologia para aprimorar operações e impulsionar resultados de negócios. Especializada em áreas como inteligência artificial, infraestrutura de dados e soluções de nuvem híbrida, a Core BTS está comprometida em capacitar locais de trabalho modernos e melhorar as bases de segurança. A empresa faz parcerias com líderes do setor como Microsoft e Cisco para maximizar investimentos tecnológicos e oferece uma gama de soluções, incluindo integração de IA, serviços gerenciados e modernização de aplicativos. Ao simplificar as complexidades técnicas e acelerar a inovação, a Core BTS apoia as missões de seus clientes para transformar de dentro para fora.

Descrição

• Responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications • Support multiple customer environments with strong technical expertise • Ensure high availability, performance, and customer satisfaction across voice and contact center platforms • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations • Provide operational support for Cisco Unified Communications platforms • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments • Create and maintain technical documentation, standard operating procedures, and network diagrams • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management

🎯 Requisitos

• 5+ years of experience supporting Cisco voice and collaboration solutions • Proven experience working in a managed services environment supporting multiple customers • Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways • Working knowledge of Webex Calling PSTN models • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues • Excellent written and verbal communication skills • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting • Exposure to automation or scripting such as PowerShell or Python • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization • CCNA or equivalent Cisco voice, network or collaboration experience • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training

🏖️ Benefícios

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities