Vice President, Commercial Operations

🕒 Julho 28

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $230.000 - $250.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Cornerstone Building Brands

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏗️ Construção

🏭 Manufatura

Construction • Manufacturing

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Descrição

• accountable for leading the discipline for customer journey management, experience design and innovation • responsible for developing strategies that combine customer-driven long-term thinking with near-term revenue goals • lead the development and execution of cross-functional strategies to drive ongoing alignment to maximize customer lifetime value growth • facilitate organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences • ensure voice of the customer (VoC) and customer data and research are incorporated as a path to customer centricity • redefine organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, growth and advocacy • actively participate as a member of the extended executive leadership team and be involved in the highest level of decision making • develop and deploy the commercial operations strategy, including characterization of strategic customer segments and implications for charters and roles throughout the business

🎯 Requisitos

• Bachelor’s degree required; MBA or advanced degree in appropriate discipline preferred • Minimum of 12 years of executive-facing sales and/or customer experience leadership • Minimum of 8 years of experience leading sales, or customer service teams • Experience identifying and translating customer experience insights and data into actionable strategy that drive profitable business growth • Ability to travel ~50%

🏖️ Benefícios

• medical, dental and vision benefits starting day 1 • PTO • paid holidays • FSA • life insurance • LTD • STD • 401k • EAP • discount programs • tuition reimbursement • training and professional development