Service Operations Director

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $98.157 - $152.560 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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CorVel Corporation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1987

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A CorVel Corporation é uma empresa de gestão de riscos e serviços de saúde que fornece soluções integradas de sinistros e cuidados para pagadores e empregadores. Especializa-se em gestão de compensação de trabalhadores, responsabilidade civil e invalidez, redes de provedores e farmácias, e soluções alternativas de risco, além de oferecer plataformas tecnológicas que utilizam IA e análise de dados para agilizar a administração de sinistros, melhorar resultados e reduzir custos.

Descrição

• Manage operations for CorVel Ancillary Services, including Intake, Medical Scheduling, and Vendor Services Coordination • Support and lead product and business development • Improve service levels, build teams, and support staff retention • Manage production, quality, workflows, processes, and customer support • Serve as Subject Matter Expert for CareIQ Intake, Scheduling, and Coordinating products • Monitor staffing, workload, productivity, and capacity across service lines • Manage several departments spanning multiple service lines • Implement and oversee workflows according to service-level agreements and best practices • Establish and monitor team performance metrics • Provide internal and external customer support, issue resolution, product training, and service assistance • Lead hiring, training, and team-member development • Coach and build teams to support optimal performance • Review departmental service, quality, and administrative results; identify gaps and implement corrective action • Ensure client-specific processes are sustainable and accurately implemented • Collaborate with CareIQ leadership and cross-functional partners • Maintain knowledge of jurisdictional ancillary-care regulations • Partner with sales staff on product proposals and presentations • Lead service-operations discussions with corporate IT and Development for system maintenance and enhancements • Perform additional duties as assigned

🎯 Requisitos

• Minimum of Bachelor’s degree in business, healthcare or related field with experience • At least 5 years of prior management experience in healthcare services required • Strong proficiency in Microsoft Office applications required • Prior managerial experience in Ancillary Benefit Management or Utilization Management preferred • Master’s degree in business, healthcare or related field with experience preferred • Strong leadership and mentoring skills • Ability to provide superior service to internal and external stakeholders • Ability to build trust and strong cross-functional relationships • Project management and process improvement skills • Prioritization, problem-solving, and change management skills • Ability to multitask in a dynamic, fast-paced environment • Excellent written and verbal communication skills

🏖️ Benefícios

• Medical (HDHP) with Pharmacy • Dental insurance • Vision insurance • Long Term Disability • Health Savings Account • Flexible Spending Account options • Life Insurance • Accident Insurance • Critical Illness Insurance • Pre-paid Legal Insurance • Parking and Transit FSA accounts • 401K • ROTH 401K • Paid time off • Career advancement opportunities • Remote work arrangement • Occasional travel for meetings and trainings

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