Head of Seller Onboarding – External Workforce Operations

🕒 5 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $207.400 - $311.200 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Block

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1990

💼 Consultoria

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

A Block é uma empresa de tecnologia que visa aumentar o acesso à economia global por meio de suas diversas marcas. A Square oferece serviços de comércio e financeiros projetados para vendedores, enquanto o Cash App oferece uma plataforma fácil para gastar, enviar e armazenar dinheiro. O Afterpay permite que os clientes gerenciem seus gastos ao longo do tempo. Além disso, o TIDAL potencializa artistas proporcionando a eles ferramentas para empreendedorismo, e Bitkey e Proto se concentram em bitcoin e serviços relacionados. Juntos, esses serviços contribuem para construir um sistema financeiro aberto e acessível a todos.

Descrição

• Define and manage the global external workforce and partner strategy for seller onboarding • Own the operating model for third-party service providers, vendors, and BPO partners • Develop the global strategy for vendors, third-party service providers, and BPO partners supporting seller onboarding • Determine the appropriate labor mix by market, seller segment, service tier, and business need • Lead build-vs-buy analyses and recommend first-party, vendor, BPO, partner, or self-serve models • Create frameworks for external workforce footprint, capacity, quality, cost, and market coverage • Establish SLA frameworks, scorecards, quality standards, business review cadences, and escalation mechanisms • Hold vendors and BPO partners accountable for performance, seller experience, standards compliance, and continuous improvement • Partner with Procurement, Legal, Finance, and regional teams on contracts, renewals, pricing, and commercial terms • Oversee BPO and vendor-supported onboarding operations, including role clarity, enablement, quality assurance, and escalation paths • Integrate partner operations with Square’s onboarding workflows, data, tooling, and seller experience standards • Improve partner productivity, reduce cost-to-serve, and increase consistency across geographies • Influence senior leaders across Sales, Finance, Procurement, Legal, and regional teams • Translate workforce performance and market needs into recommendations for investment, partner selection, and operating model changes • Manage partner operations managers, BPO leaders, vendor managers, or related teams • Develop leaders and build accountability, commercial rigor, operational discipline, and seller-focused execution

🎯 Requisitos

• 12+ years of progressive operations, vendor management, partner operations, BPO, procurement-adjacent, or workforce strategy experience • Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale • Strong understanding of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms • Experience making build-vs-buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk • Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning • Ability to influence senior stakeholders across several functional areas and gain alignment in complex or sensitive situations • Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery preferred • Clear communication, strong judgment, and comfort operating independently on significant strategic assignments • Experience improving workflows and customer outcomes using AI

🏖️ Benefícios

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning • Reasonable accommodations throughout the recruitment process • Inclusive interview experience

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