Director of Intake – Personal Injury

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🕒 Julho 15

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Corvia Consulting

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2025

⚖️ Jurídico

📣 Marketing

💼 Consultoria

Legal • Marketing • Consulting

A Corvia Consulting é uma empresa de recrutamento e seleção focada em apoiar escritórios de advocacia de lesões pessoais. Eles recrutam, treinam e colocam uma ampla gama de profissionais jurídicos — de advogados e paralegais a gerentes de caso, especialistas em triagem e pessoal administrativo — oferecendo opções de colocação local, remota e internacional. A Corvia enfatiza a compatibilidade, retenção, treinamento contínuo e uma garantia de colocação, atuando como um parceiro para ajudar os escritórios a crescerem de forma sustentável.

Descrição

• Lead, manage, and mentor the Intake Department, including Intake Managers and Intake Specialists • Oversee daily intake operations to ensure timely follow-up and exceptional client service • Develop, implement, and improve intake workflows, SOPs, and best practices • Monitor KPIs, conversion rates, response times, and team performance • Conduct coaching sessions, performance evaluations, and ongoing staff development • Review intake calls and provide feedback to improve client interactions and conversion rates • Collaborate with executive leadership to develop strategies that support firm growth • Ensure accurate documentation and compliance within the firm's case management system • Identify operational bottlenecks and implement scalable solutions • Partner with recruiting and training teams to hire, onboard, and develop top intake talent • Foster a culture of accountability, collaboration, and continuous improvement

🎯 Requisitos

• 5+ years of experience in U.S. personal injury law • 3+ years of leadership experience managing a personal injury intake team • Extensive personal injury intake experience is required • Proven ability to build, coach, and lead high-performing teams • Strong understanding of personal injury case qualification and intake best practices • Experience with case management software and reporting tools • Data-driven with experience managing KPIs and performance metrics • Bilingual (English/Spanish) is a plus.

🏖️ Benefícios

• Performance-based bonuses • Fully remote position • Comprehensive benefits package • Opportunity to lead and grow a best-in-class intake department • Collaborative executive leadership team • Significant opportunities for professional growth and advancement