Performance Manager

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🕒 4 dias atrás

🏈 Alabama, Florida – Remoto

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💵 $75.000 - $112.600 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🦅 Patrocina Visto H1B

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👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Cox Enterprises

Cox Enterprises

10.000+ funcionários

Fundada em 1898

🚘 Automotivo

📡 Telecomunicações

🚗 Transporte

💰 Seed Round em 2014-12

Automotive • Telecommunications • Transport

A Cox Enterprises é uma empresa líder em comunicações, mídia e serviços automotivos com a missão de resolver desafios prementes enquanto constrói um mundo mais conectado, móvel e sustentável. Com mais de 125 anos de atuação, a Cox investiu mais de US$ 1 bilhão em negócios e tecnologia sustentáveis, gerando US$ 23 bilhões em receita. A empresa é composta por divisões como Cox Communications e Cox Automotive, que oferecem várias soluções tecnológicas B2B e serviços automotivos. A Cox valoriza a inovação, a inclusão e o poder da conexão, visando promover um ambiente de trabalho onde vozes diversas são ouvidas e respeitadas. O compromisso da empresa com a sustentabilidade e o impacto social é reconhecido por prêmios e certificações, como ser nomeada uma empresa de desperdício zero pela Zero Waste USA.

Descrição

• Build and maintain relationships with external clients • Act as the client advocate internally by communicating client needs to various departments • Protect monthly revenue where long-term client contracts may not be in place • Identify customer interest in additional products and harvest additional accounts • Expand and upsell product functionality to increase revenue growth • Collaborate with other Performance Managers to provide seamless client experiences • Manage assigned account portfolios and revenue retention independently • Conduct virtual screen-share engagements and occasional onsite visits • Improve product utilization, client processes, and goal attainment • Develop relationships with dealership client staff at all levels • Create action plans for at-risk clients to retain relationships • Identify barriers and core problems preventing client business objectives • Make strategic recommendations to accomplish client goals and build software ROI • Respond to client contacts and provide guidance on product capabilities • Monitor and analyze account performance and trends • Monitor system red flags/emergencies and take immediate action • Maintain product knowledge and conduct training on releases and enhancements • Identify and moderate complex issues independently • Assist or train new and lower-level Performance Managers • Maintain client relationships and internal metrics • Assist with or own special projects, including dealer workshops/webinars, product ownership, new-hire training, and outside vendor events • Complete internal tasks and trainings in a timely manner • Perform other assigned duties

🎯 Requisitos

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field, or a master’s degree and 2 years’ experience, a Ph.D. and up to 1 year of experience, or 8 years’ experience in a related field • Valid driver's license required • 4+ years experience in a retail automotive dealership setting • 4+ years managing digital marketing strategies for a single rooftop or dealer group • Proven sales acumen • In-depth conceptual and practical knowledge of client engagement and retail automotive • Proficiency in Microsoft suite technologies, screen share technologies, and relevant software systems • Ability to work with all levels at an automotive dealership or dealer group • Ability to track progress using software and collaboration with software partners • Expert-level verbal and written communication • Exceptional listening skills and ability to detect problems/risks remotely • Strong client focus and customer service skills • Persistent, proactive, highly motivated self-starter passionate about client satisfaction • Ability to work remotely and independently with limited supervision • Ability to work collaboratively through remote sharing technologies • Ability and eagerness to learn complex technology and basic understanding of web-based systems • Ability to travel potentially up to 50%, including in-market, overnight, and occasional weekend travel • Must pass a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefícios

• Annual incentive/commission target of $27,000.00 • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits with multiple options for individuals and families • 401(k) retirement plans with company match • Inclusive parental leave policies • Fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Paid vacation • Seven paid holidays • Up to 160 hours of paid wellness annually • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Reasonable accommodations when requested by a qualified applicant or employee with disability

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