Impact Team Director – Rooms

🕒 2 dias atrás

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $90.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Crescent Hotels & Resorts

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2001

🤝 B2B

🏠 Imobiliário

B2B • Real Estate

A Crescent Hotels & Resorts é uma empresa independente de gestão de hotéis que opera e desenvolve um portfólio diversificado de propriedades na América do Norte, desde hotéis boutique urbanos até destinos luxuosos de golfe e resorts. A empresa oferece serviços completos de hospitalidade para proprietários de imóveis e marcas, incluindo gestão de ativos e operações, desenvolvimento de negócios, estratégia comercial, desenvolvimento de conceitos de restaurantes e F&B, gerenciamento de projetos e marketing direcionado ao aumento de receita e crescimento de ativos. A Crescent enfatiza uma abordagem personalizada, construída por operadores, com foco em inovação, responsabilidade, diversidade e na criação de experiências excepcionais para os hóspedes.

Descrição

• Lead and manage the Rooms Division teams to deliver exceptional guest experiences. • Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments. • Inventory management to include linen, pars, etc. • Ensure seamless interdepartmental communication and collaboration. • Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement. • Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets. • Develop and implement strategies to elevate service quality and operational efficiency. • Recruit, train, mentor, and develop department leaders and team members. • Ensure compliance with all safety, hygiene, and brand standards. • Maintain a visible presence during peak guest periods to support the team and engage with guests. • Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

🎯 Requisitos

• Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment is required. • Must have brand knowledge, specifically with Hilton and Marriott. • Front Office and Housekeeping experience is required. • Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.). • Demonstrated ability to lead, inspire, and develop high-performing teams. • Strong financial and analytical skills, including experience managing departmental budgets. • Exceptional communication, organizational, and problem-solving skills. • Bachelor’s degree in hospitality management or a related field preferred.

🏖️ Benefícios

• Excellent compensation package starting at $90,000 annually • Operational incentive plan eligibility • An exceptional benefit plan for eligible associates & your family members • 401K matching program for eligible associates • Discounts with our Crescent managed properties in North America for you & your family members