Customer Strategy Director

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🕒 Janeiro 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🧐 Estratégia

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Cresta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives • Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value • Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement • Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model • Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline • Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities • Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance) • Define KPIs and track Cresta’s impact across performance, operational, and financial metrics • Guide customers on how to leverage Cresta’s insights to take action and scale impact • Coach internal teams on customer-centric value messaging and success planning • Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach

🎯 Requisitos

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment • Deep understanding of business value creation, change management, and/or consulting methodologies • General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business • Has extensive experience in large scale enterprise software implementations and complex use cases • Experience designing and interpreting Statements of Work to meet Enterprise customer needs • Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI • Experience managing and advising on large scale programs with many stakeholders and dependencies • Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees