Forward Deployed Engineering Manager

🕒 Janeiro 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $280.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👮‍♀️ Gerente de Engenharia de Software

🚫👨‍🎓 Sem graduação necessária

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Cresta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Build and Scale the FDE Team • Recruit top talent: Own hiring strategy and execution for FDEs • Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance • Define the role: Evolve the FDE career ladder, competencies, and growth paths • Foster culture: Build a team culture grounded in ownership, customer-first mentality, and continuous learning • Refine Processes and Drive Operational Excellence • Optimize the customer lifecycle: Design and refine how FDEs engage across sales • Scale what works: Identify patterns in successful deployments and turn them into repeatable processes • Balance speed and quality: Establish frameworks for scoping, prioritization, and delivery • Measure what matters: Define team metrics and KPIs tied to customer outcomes • Drive Product Improvements • Be the voice of the customer: Synthesize customer feedback, pain points, and feature requests • Close the feedback loop: Partner closely with Product and Engineering teams • Champion generalization: Push the team to build scalable solutions • Lead Cross-Functional Collaboration • Partner with Product: Work with PMs to translate customer insights into product strategy • Align with Engineering: Collaborate with core engineering teams to ensure FDE-built features integrate seamlessly • Enable Go-to-Market: Partner with Sales, Solutions Engineering, and Customer Success • Influence leadership: Present customer insights, deployment learnings, and strategic recommendations to executive leadership • Stay Hands-On (When Needed) • Jump into the fire: Roll up your sleeves to support critical deployments • Stay technical: Maintain credibility by staying close to the codebase • Lead by example: Model the behaviors you want to see

🎯 Requisitos

• Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams • Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers • Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases) • AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production • Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers • Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams • Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good • Customer empathy: Deep understanding of enterprise customer needs • Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats • Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles • Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs • Process design: You've built processes from scratch and iterated on them based on what works • Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees