Head of Global Talent Acquisition

🕒 Fevereiro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $220.000 - $300.000 / ano

⏰ Tempo Integral

🔴 Especialista

🎯 Recrutador

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Cresta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People and business leadership to support rapid growth across regions and functions. • Partner closely with executives and senior leaders to shape hiring strategy, priorities, and workforce planning. • Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion. • Lead, mentor, and develop TA leaders and recruiters, setting clear expectations for performance, capability growth, and impact. • Strategically select, manage, and optimize external recruiting partners (RPOs, agencies) to complement internal teams and ensure consistent quality and outcomes. • Support and lead senior and executive recruiting efforts in partnership with People leadership, as needed. • Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale. • Own recruiting operations and outcomes, including time-to-fill, cost-per-hire, hiring velocity, and operational excellence. • Champion an exceptional, inclusive, and consistent candidate experience across all roles, regions, and stages of growth. • Embed equitable, inclusive, and bias-aware hiring practices into all recruiting processes and programs. • Lead and scale employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams. • Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally. • Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization. • Partner closely with the Head of People on broader talent, workforce planning, and people initiatives. • Build a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, and continuous improvement.

🎯 Requisitos

• 10+ years of progressive Talent Acquisition experience, including senior leadership roles in high-growth technology companies. • Proven ability to scale recruiting organizations in fast-paced, global environments. • Strong executive presence with the ability to influence, challenge, and partner with senior leaders. • Deep expertise in recruiting operations, metrics, and TA technology. • Experience leading executive-level and critical senior hires. • Demonstrated success in building employer brands and early-career programs. • Passion for developing people, building durable teams, and delivering results. • Bring a builder mindset, balancing strategic leadership with hands-on execution to move work forward in a high-growth environment.

🏖️ Benefícios

• Medical, dental, and vision plans designed to support you and your family • Generous paid parental leave • Monthly Health & Wellness allowance • Work-from-home office stipend • Lunch reimbursement for in-office employees • Flexible PTO