Staff Software Engineer, Backend

🕒 Junho 5

🌐 Canadá, Estados Unidos – Remoto

infoinfo

⏰ Tempo Integral

🔴 Especialista

🔙 Engenheiro Backend

👻 Score fantasma 37%

infoinfo

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Cresta

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Lead the architecture and evolution of large-scale distributed backend systems, driving cross-team technical initiatives from design through production • Build high-performance, fault-tolerant backend services supporting real-time AI agents, conversation intelligence, and enterprise integrations • Partner with ML engineers to operationalize AI capabilities, building the runtime infrastructure and orchestration systems that power AI agents at scale • Design and optimize data storage and retrieval systems for real-time analytics and insights • Drive continuous improvements in system performance, cost efficiency, and scalability to handle high-volume production workloads • Mentor senior engineers, influence technical roadmap, and raise the bar for engineering quality across teams

🎯 Requisitos

• Bachelor's degree in Computer Science or related field • 8+ years building scalable backend systems in production environments • Proven experience leading large-scale distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency • Strong proficiency in at least one major programming language (Python, Go, Java, C++, or similar) • Strong API design expertise (REST, gRPC) and service-oriented architectures • Experience with database design and optimization across SQL and NoSQL systems • Hands-on experience with containerization and orchestration (Kubernetes, Docker) • Cloud platform expertise (AWS, GCP, or Azure) with strong security knowledge • Experience building developer-facing tooling (CLIs, SDKs, testing frameworks) • Strong expertise in system reliability, observability, monitoring, and production ownership (including on-call) • Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship • High standards for code quality, testing, and engineering best practices.

🏖️ Benefícios

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada

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