Strategic Solutions Engineering Manager

🕒 Junho 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $225.000 - $245.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Cresta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Conduct weekly 1:1s and team meetings to coach SEs on deal strategy, technical execution, and best practices. • Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training. • Align closely with Strategic Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy. • Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership. • Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans. • Provide hands-on support for 2–3 strategic Strategic accounts by leading technical discovery and shaping technical strategy for deals >$1M. • Collaborate with Product to influence the roadmap, lead Strategic-specific POC initiatives, and validate complex implementations. • Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority Strategic opportunities. • Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Strategic SE team.

🎯 Requisitos

• 8+ years of experience in sales engineering or technical sales, with 3+ years in a leadership capacity • Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows • Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure • Strong working knowledge of strategic platforms including Salesforce, Google, Amazon, and contact center infrastructure • Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success • Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development • Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization • Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees