Global Intake Specialist

Vaga não está no LinkedIn

🕒 Julho 14

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $1.500 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 23%

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Crisp Professional Development

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

Crisp Professional Development é uma organização focada em aprimorar habilidades profissionais através de diversos cursos de treinamento. Eles oferecem uma ampla gama de programas, incluindo cursos de liderança, gestão, comunicação e RH, projetados tanto para indivíduos quanto para equipes. Como um centro credenciado pelo Institute of Leadership and Management (ILM), a Crisp está comprometida em oferecer oportunidades de desenvolvimento personalizadas que atendam às necessidades únicas de seus clientes, visando, em última análise, fazer uma diferença positiva em suas vidas profissionais.

Descrição

• Inbound Call Handling: Serve as the first point of contact by answering inbound calls and acting as both the receptionist and salesperson for the firm. • Full-Cycle Intake: Own the process from the initial call through signing, ensuring every lead is maximized for conversion. • Consultative Sales Execution: Use high-level consultative sales skills to build trust, conduct consultations, and guide prospective clients toward hiring the firm. • One-Call Close: Focus on closing leads during the first call to prevent drop-offs and maximize conversion. • Call Screening and Qualification: Determine case fit and either close the client or schedule further consultation with an attorney when needed. • Spanish-Speaking Client Handling: Communicate with and support Spanish-speaking clients to help grow this strategic segment of the firm. • Appointment Scheduling & Handoff: Schedule consultations on attorney calendars and ensure a smooth transition to the case management team after the client signs and pays. • Script & Process Adherence: Follow and adapt to firm talk tracks, scripts, and intake workflows, contributing to a consistent and high-performing intake process. • Intake-Only Focus: This role is strictly focused on intake and sales, no case management responsibilities after the client is signed.

🎯 Requisitos

• Law Firm Experience: Previous intake experience in a legal setting, with a preference for criminal defense. • Bilingual Requirement: Fluent in Spanish and English, able to communicate clearly and professionally in both languages. • Sales Ability: Proven track record in consultative sales, particularly with a focus on one-call closes. • Emotional Intelligence: Strong empathy and communication skills to connect with clients in emotional states. • Adaptability: Ability to follow and adapt scripts as needed to meet the demands of different situations. • Remote Work Readiness: Able to work independently in a remote environment, maintaining consistent productivity, reliability, and clear communication without the need for close supervision. • Availability & Schedule Alignment: This role is designed to extend coverage beyond traditional business hours. The ideal schedule is Saturday through Wednesday, with weekday hours of 12:00 PM–8:00 PM MDT. Weekend hours may be either 12:00 PM–8:00 PM MDT or 8:00 AM–5:00 PM MDT, with some flexibility (e.g., Sunday–Thursday workdays)

🏖️ Benefícios

• Performance-Based Bonus: Monthly bonus tied to key intake KPIs, including conversion rate, revenue signed, one-call closes, and other performance metrics as defined by the firm • Firm-Observed Holidays: Paid time off aligned with the firm’s holiday schedule • Sick Leave: Provided in accordance with firm policy • Compensation: $1,500