Technical Support Engineer II

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CrowdStrike

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2011

🔒 Cibersegurança

☁️ SaaS

🤖 Inteligência Artificial

Cybersecurity • SaaS • Artificial Intelligence

A CrowdStrike é uma empresa de cibersegurança que oferece serviços de segurança em nuvem para impedir violações. É reconhecida como líder em proteção de endpoints, segurança de identidade e de nuvem, e detecção e resposta gerenciadas (MDR). A plataforma da CrowdStrike, Falcon, integra inteligência artificial para oferecer visibilidade, detecção e proteção em tempo real contra ameaças cibernéticas sofisticadas. A empresa é elogiada por sua eficácia na proteção de redes e dados, tornando-se um parceiro de confiança para empresas no mundo todo.

Descrição

• You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience • Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible • You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers • Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

🎯 Requisitos

• 3+ years of customer support, technical support, system administration or related customer facing role • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment • Ability to learn new technologies quickly • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) • Ability to work independently with little direct supervision and as a part of a team • Outstanding analytical and organizational abilities • Ability to remain calm, composed and articulate when dealing with tough customer situations • Professional fluency with the English Language • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Benefícios

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe