Senior Manager, Outreach Strategy – Operations

🕒 Outubro 30

🏄 California – Remoto

🏄 California – Remote

💵 $84.000 - $92.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Communication Service for the Deaf (CSD)

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1975

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $75.000 Grant em 2017-11

Healthcare • Consulting • Logistics

O Communication Service for the Deaf (CSD) é uma organização que atua desde 1975 para capacitar indivíduos surdos e ouvintes a alcançarem sucesso juntos. A CSD oferece uma variedade de programas e serviços, como ASL Now, CSD Access e DeafHealth, para promover acessibilidade e sucesso para as comunidades surdas e com deficiência auditiva. A empresa colabora com parceiros como a Tive Technology para melhorar a acessibilidade e proporciona recursos para a contratação de funcionários surdos e apoio a empresas de propriedade de surdos. A CSD acredita que a deficiência deve ser tratada como diversidade e valoriza as identidades surdas por suas contribuições únicas para a sociedade.

Descrição

• Lead operational plans translating statewide outreach strategy, contract requirements, and program priorities into measurable regional activities • Develop quarterly and annual outreach priority recommendations using performance data, partner activity, lead progression, regional needs, campaign opportunities, and program goals • Monitor statewide outreach performance and identify trends, barriers, geographic gaps, partnership opportunities, and areas requiring management attention • Lead statewide or multi-regional partnership initiatives • Coordinate with Outreach, Marketing, Field Operations, and other program functions • Support outreach reports, presentations, and recommendations for leadership, CPUC, and other stakeholders • Establish mechanisms to assess outreach effectiveness and quality using stakeholder feedback, outcomes, observations, and performance data • Provide senior-level coaching and leadership development to outreach managers and staff • Supervise the outreach manager and guide performance expectations, professional development, workload, and program objectives

🎯 Requisitos

• Strong knowledge of community outreach, stakeholder engagement, partnership development, and geographically dispersed outreach programs • Ability to translate organizational or contractual objectives into practical operating plans and measurable activities • Experience evaluating program performance using quantitative and qualitative information • Ability to build and maintain relationships with community-based organizations, clients, senior leaders, program partners, and internal stakeholders • Strong management and leadership skills, including supervising managers or large teams, developing employees, managing performance, and supporting organizational change • Ability to communicate complex program information clearly to executive-level and external audiences • Strong judgment regarding contractual, budgetary, compliance, personnel, and program issues • Experience developing policies, procedures, performance standards, training materials, or operational systems • Ability to work across outreach, marketing, operations, data/reporting, and program administration • Minimum three years within the past ten years directly responsible for community outreach activities • Minimum five years within the past ten years supervising teams of 20 or more on large, geographically dispersed programs • Minimum five years within the past ten years building stakeholder relationships and communicating with executive-level audiences • Experience managing a geographically dispersed, public-facing outreach workforce • Experience developing and implementing outreach strategies, operational plans, performance-improvement initiatives, or large-scale community engagement programs • Knowledge of services and accessibility considerations affecting Deaf, hard of hearing, DeafBlind, speech-disabled, or otherwise disabled people is preferred • Extensive experience providing personalized support to individuals with disabilities is preferred • Ability to communicate effectively using American Sign Language is preferred

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