Operational Engineer II

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $74.409 - $119.052 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷🏻‍♀️ Engenheiro

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CSG

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1982

A CSG é líder em soluções inovadoras de engajamento do cliente, gestão de receita e pagamentos que transformam experiências comuns em experiências extraordinárias. Nossa arquitetura cloud-first e um foco obsessivo no cliente ajudam empresas ao redor do mundo a lançar novos serviços digitais, expandir para novos mercados e criar experiências dinâmicas que atraem novos clientes e fortalecem a fidelidade à marca. Há mais de 40 anos, as tecnologias e as pessoas da CSG têm ajudado algumas das marcas mais reconhecidas do mundo a resolver seus desafios de negócios mais complexos e a evoluir para atender às demandas da economia digital atual, com soluções preparadas para o futuro que promovem experiências excepcionais ao cliente. Com mais de 5.000 colaboradores em mais de 20 países, a CSG é o parceiro tecnológico de confiança de líderes globais em telecomunicações, varejo, serviços financeiros e saúde. Nossas soluções geram resultados concretos para mais de 900 clientes em mais de 120 países.

Descrição

• Support production and non-production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements. • Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil. • Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards. • Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early. • Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team. • Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built. • Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

🎯 Requisitos

• 2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent depth via production work). • Hands-on delivery of a SaaS or PaaS product in the cloud (multi-environment, customer-facing impact). • Comfort in a customer-aware role: urgency, clear communication, and ownership when production matters. • Track record of coordinating across internal teams and finishing work without constant direction. • Continuous improvement mindset—you leave systems, docs, and processes better than you found them. • Effective on a small, remote team: proactive, collaborative, professional English (written and spoken). • Scripting: Demonstrable Bash and Python for real operational or automation tasks. • Cloud: Production AWS experience (VPC, EC2, IAM, S3, RDS or similar core services). • Infrastructure as code: Practical Terraform (modules, Git workflows); Ansible a plus. • CI/CD: Experience building or maintaining pipelines (Azure DevOps or GitHub Actions preferred). • Containers: Docker required; Kubernetes (EKS or similar) exposure strongly preferred. • Operations: On-call or production support experience; structured troubleshooting in distributed systems. • Documentation: Evidence you document what you build and how to run it.

🏖️ Benefícios

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!