Area Technical Service Manager

🕒 Janeiro 8

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CTB, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💰 $262.100 Seed Round em 2009-09

A CTB, Inc. (www.ctbinc.com), uma empresa do grupo Berkshire Hathaway, é uma empresa líder global no design, fabricação e comercialização de sistemas e soluções para preservação de grãos; produção de aves, suínos e ovos; e processamento de aves. Seus produtos e serviços estão "Ajudando a Alimentar um Mundo Faminto®", por meio de armazenamento, manuseio, condicionamento e estruturas de grãos; por meio de maior eficiência e gestão da qualidade do ar no cuidado de aves e animais de criação; e através de processamento de aves eficiente e de alto rendimento. A CTB também produz estábulos equinos premium e fabrica equipamentos para diversas aplicações industriais. Fundada como Chore-Time em 1952, a CTB tem se dedicado à "Liderança Através da Inovação®" ao longo de sua história. Com sede em Milford, Indiana, EUA, a empresa opera a partir de diversos locais em vários países ao redor do mundo e atende seus clientes por meio de uma rede mundial de distribuidores e revendedores independentes.

Descrição

• Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. • Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. • Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. • Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. • Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. • Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. • Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. • Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. • Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. • Maintain company owned service truck and provided tools and test equipment in top shape.

🎯 Requisitos

• Education: BS degree or 4 years of technical service experience and public relations equivalent • Experience: Technical service troubleshooting, public relations, planning, coordinating • Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed. • Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving. • Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems. • Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.

🏖️ Benefícios

• Casual, informal environment that encourages cross-functional dialogue. • Integrity in all things • Customers are why we exist • Profitability is a must • Excellence in all we do • People make the difference