Director, Operations SME – Data Centers – Critical Environment

🕒 Maio 8

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $161.500 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Cushman & Wakefield

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1917

🏠 Imobiliário

🏢 Corporativo

Real Estate • Enterprise • Logistics

Cushman & Wakefield é um líder global em serviços imobiliários comerciais, oferecendo uma ampla gama de serviços, incluindo locação para agências, serviços de ativos, mercados de capitais, serviços globais para ocupantes, serviços de projeto e desenvolvimento, representação de inquilinos, e avaliação e consultoria para várias indústrias, como logística e industrial, multifamiliar, varejo, ciências da vida, data centers e saúde. A empresa está comprometida em avançar para clientes, colegas e comunidades com um foco em diversidade, equidade e inclusão, bem como princípios ambientais, sociais e de governança. Operando em mais de 60 países com 52. 000 profissionais, Cushman & Wakefield constantemente oferece insights e pesquisas, como relatórios de mercado e esforços de sustentabilidade.

Descrição

• Support the development of the solution for operating the clients data center portfolios. • Partner with technical transition leadership to ensure comprehensive due diligence and site start-up is executed to plan. • Act as the primary account focused SME for critical facility operations, including electrical distribution, UPS systems, generators, cooling systems (CRAC/CRAH), and BMS/EPMS platforms. • Deep understanding of high density data center layouts and advanced liquid cooling technologies- operations and maintenance. • Provide expert guidance on incident response, root cause analysis (RCA), and risk mitigation. • Review and approve MOPs, SOPs, and EOPs, ensuring technical accuracy and alignment with industry best practices. • Lead technical assessments, audits, and operational readiness reviews across data center sites. • Support complex troubleshooting and high-severity incidents (SEVs) as escalation authority. • Implement and advise on training protocols for site teams. • Drive deployment of operational platforms for managing maintenance and operations of critical data center locations. • Ongoing partnership with Account Directors and clients to align operations with business goals, SLAs, and reliability objectives. • Ensure proper hand-over to ongoing account management team is comprehensive and well planned for operational continuity. • Drive standardization and scalability of operating models across multi-site or global accounts. • Identify operational gaps and lead corrective action plans and performance improvement initiatives. • Serve as a strategic advisor during contract solutioning, transitions, mobilizations, and expansions. • Champion best practices in uptime, redundancy, and resilience for all data center environments. • Drive adoption of reliability-centered maintenance (RCM), predictive maintenance, and condition-based monitoring. • Analyze performance data to identify trends and proactively mitigate risks. • Lead initiatives to improve energy efficiency, sustainability, and cost optimization. • Ensure adherence to regulatory and industry standards (OSHA, NFPA, ISO, Uptime Institute guidelines, etc). • Support audit preparation, compliance reviews, and risk management frameworks. • Develop and implement standardized operational controls and governance models. • Evaluate and mitigate risks associated with critical infrastructure changes or failures. • Act as a trusted technical advisor to client and account stakeholders, including client and account data center engineering and operations leadership. • Participate in executive governance meetings (QBRs, technical reviews). • Communicate complex technical issues and solutions in a clear, business-focused manner. • Provide thought leadership and innovation recommendations to enhance client outcomes. • Mentor and develop operations leaders, engineers, and technical teams. • Define competency frameworks and training programs for critical operations roles. • Promote a culture of safety, accountability, and continuous improvement. • Support talent strategy and succession planning for technical roles.

🎯 Requisitos

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience • 12+ years of experience in data center operations, critical facilities, or mission-critical environments • 8+ years in senior leadership, technical advisory, or SME roles • Deep knowledge of: Electrical systems (medium/low voltage, switchgear, UPS, generators, etc) • Mechanical systems (HVAC, chilled water, cooling technologies, fire, etc) • High density liquid cooling systems and configurations • Critical environment operations and redundancies • Proven experience supporting large-scale enterprise, hyperscale, or colocation environments. • Strong experience with incident management, RCA methodologies, and risk mitigation.

🏖️ Benefícios

• Health insurance • Vision insurance • Dental insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life and disability insurance programs • Paid and unpaid time away from work