Patient Engagement Specialist

🕒 Junho 25

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $16 - $18 / hora

⏰ Tempo Integral

🟢 Júnior

🚫👨‍🎓 Sem graduação necessária

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Cardiovascular Associates of America - CVAUSA

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

Healthcare • Healthcare Insurance • Pharmaceuticals

Sediada em Orlando, a Cardiovascular Associates of America tem como objetivo reunir os melhores médicos cardiovasculares em uma rede com a missão comum de salvar vidas, reduzir custos e melhorar o atendimento ao paciente por meio de inovação clínica. Através do modelo de gestão de práticas centrado no médico da CVAUSA, os médicos conduzem o cuidado clínico e a cultura de suas práticas, enquanto se beneficiam da expertise empresarial e dos recursos compartilhados disponíveis através da CVAUSA.

Descrição

• Function as a critical member of the Heart Failure Program • Work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction • Oversee and manage a referral list of patients eligible for enrollment • Outreach to target list of patients in a timely manner and maintain appropriate documentation • Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and services they can expect • Assist patients with scheduling appointments in accordance with the Heart Failure program • Handle and coordinate inbound and outbound calls in a professional, courteous and timely manner • Manage and screen calls according to caller's needs and assist in resolving or redirecting the call if appropriate • Handle tracking and coordination of mailings in collaboration with the care team • Ensure patient demographics in the medical record is updated with current information • Review and follow up on voice mail messages in a timely manner • Aim to always deliver an excellent patient experience • Build a good rapport and maintain long-lasting relationships with patients and caregivers • Participate in staff meetings • Other duties as assigned

🎯 Requisitos

• High school diploma or GED • Minimum one-year experience in customer service or a healthcare call center • Some experience in a medical office setting or healthcare experience is a plus • Experience with telehealth a plus • Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers • Excellent customer service skills with the goal of achieving high quality customer satisfaction • Excellent at taking initiative, multi-tasking, and organizing • Brings a positive attitude, is compassionate, and enjoys working within a team approach • Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred • Bi-lingual fluency (English and Spanish speaking) is required

🏖️ Benefícios

• 401(k) • Health insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Paid Time Off