Senior Manager, Digital Product Configuration and Operations

Vaga não está no LinkedIn

🕒 Outubro 29

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $106.605 - $260.590 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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CVS Health Careers

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🛒 Varejo

📦 Logística

Healthcare • Retail • Logistics

CVS Health Careers é a área de recrutamento e employer branding da CVS Health, apresentando oportunidades de trabalho em diversas áreas da empresa — lojas de varejo farmacêutico, serviços de farmácia, clínicas de saúde, centros de distribuição, funções corporativas e transporte. O site de carreiras destaca um trabalho orientado por propósito, focado em melhorar o acesso, a acessibilidade financeira e a qualidade dos cuidados de saúde, além de apresentar uma grande força de trabalho (mais de 300. 000 funcionários), uma cultura inclusiva, benefícios e recursos de contratação para candidatos.

Descrição

• Lead discovery and analysis for complex customization requests • Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement • Translate business requirements into functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation • Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality • Author, update, and govern content in Contentful and other content management systems • Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and handoffs • Lead testing and production validation, troubleshoot content and configuration issues, and drive defect and dependency resolution • Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through intake, scrum, and planning activities • Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance • Identify and help implement process, tooling, and automation improvements • Provide subject-matter expertise on customization capabilities, processes, standards, and delivery considerations

🎯 Requisitos

• 7+ years of experience in digital product, configuration management, implementation, or a related discipline • 5+ years of experience leading end-to-end feature analysis and digital application customizations • 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials • 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system • Ability to work East Coast hours • Bachelor's degree or equivalent work experience • Preferred: Experience working in a healthcare organization or supporting health plan digital or member experiences • Preferred: Experience supporting Single Sign-On (SSO), API integrations, or other partner-connected digital experiences • Preferred: Experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms • Preferred: Experience with Microsoft 365, Airtable, Jira, Confluence, or similar collaboration, work-management, and feature-management tools • Preferred: Experience working in Agile environments, including SAFe or similar scaled delivery methodologies • Preferred: Experience identifying and implementing process, tooling, or automation improvements • Preferred: Experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms

🏖️ Benefícios

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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