Senior Manager, Resource Planning

Vaga não está no LinkedIn

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.400 - $182.549 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 5 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

CVS Health Careers

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🛒 Varejo

📦 Logística

Healthcare • Retail • Logistics

CVS Health Careers é a área de recrutamento e employer branding da CVS Health, apresentando oportunidades de trabalho em diversas áreas da empresa — lojas de varejo farmacêutico, serviços de farmácia, clínicas de saúde, centros de distribuição, funções corporativas e transporte. O site de carreiras destaca um trabalho orientado por propósito, focado em melhorar o acesso, a acessibilidade financeira e a qualidade dos cuidados de saúde, além de apresentar uma grande força de trabalho (mais de 300. 000 funcionários), uma cultura inclusiva, benefícios e recursos de contratação para candidatos.

Descrição

• Lead Analysts and Senior Analysts to deliver phone and WIP performance results and partner with Mid-Range Planning • Set direction and priorities across near-term and longer-range planning horizons • Ensure seamless handoff from longer-range plans into near-term execution • Hold the team accountable for Service Level, Short Range Forecast Accuracy, Schedule Effectiveness and Cost Accountability (Occupancy) • Coach and develop the team on resource planning functions and career progression • Participate in or lead projects crucial to specialty growth • Assist in ROI calculations for new projects or tools supporting specialty operations • Lead service recovery steps when needed • Collaborate with departments to analyze data and lead data-driven decisions supporting Line of Business objectives • Lead an integrated blended planning model for phone activity and off-phone work-in-progress (WIP) • Forecast and staff WIP volumes alongside inbound and outbound call demand • Monitor backlog, aging and turnaround time, and establish prioritization rules for staff flexing between phone and off-phone work • Lead initiatives improving blended efficiency and building team capabilities

🎯 Requisitos

• 7+ years of work experience • 5+ years of Resource Planning or equivalent Operational experience in a multi-site environment • 5+ years of experience utilizing Five9 or similar ACD system for contact center management and reporting • 5+ years of experience utilizing Nice/IEX workforce management software or similar applications and back office • Experience performing root cause investigation, problem solving, articulating conclusions and making recommendations • Experience/proficiency utilizing Microsoft Excel for data analysis • Communicate effectively and confidently utilizing excellent analytical, written, and verbal skills • Ability to learn quickly while understanding and solving new problems • Bachelor’s degree or equivalent experience • Candidates can live anywhere in the U.S.

🏖️ Benefícios

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo