Principal AIOps Engineer

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🕒 Abril 30

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $144.200 - $288.400 / ano

⏰ Tempo Integral

🔴 Especialista

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CVS Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1963

⚕️ Seguro de Saúde

🛒 Varejo

🧘 Bem-estar

Healthcare Insurance • Retail • Wellness

CVS Health é uma empresa líder de saúde nos Estados Unidos, dedicada a ampliar o acesso e a acessibilidade ao cuidado. A empresa adota uma abordagem abrangente que inclui serviços de saúde, seguro saúde e gestão de benefícios farmacêuticos (PBM). Por meio de suas subsidiárias, como Aetna e CVS Caremark, a CVS Health oferece uma variedade de serviços que promovem o bem-estar, a gestão de condições de saúde e a cobertura acessível de medicamentos prescritos. A CVS Health opera farmácias de bairro, oferece serviços de farmácia por correspondência e gerencia programas de medicamentos de especialidade, com o objetivo de tornar o cuidado com a saúde conveniente e acessível para todos. Movida pela missão de conectar pessoas a serviços essenciais de cuidado, a CVS Health está comprometida em fomentar comunidades mais saudáveis e apoiar o bem-estar de todas as pessoas.

Descrição

• Lead the AIOps strategy, roadmap, and operating model to measurably improve MTTR, alert quality, and operational efficiency • Own the observability-to-AIOps pipeline and drive standardization of telemetry, service health models, and actionable alerting • Design and implement event intelligence: correlation, deduplication, suppression, anomaly detection, incident clustering, and probable-cause analysis • Advise operations, service owners, and leadership stakeholders; lead change enablement, adoption, and value measurement for AIOps • Develop ServiceNow-centric AIOps integrations: event ingestion, alert-to-incident policies, enrichment, assignment/routing • Establish governance for operational AI in partnership with security, compliance, and operations • Build and operationalize agentic AI workflows for incident triage and resolution • Enable closed-loop automation and self-healing by connecting AIOps detections to orchestrated actions • Partner with NOC/SOC, infrastructure, and application owners to onboard services into AIOps • Create enablement materials and coach teams on AIOps practices, agentic AI usage, and responsible automation

🎯 Requisitos

• 10+ years of experience in SRE, production operations supporting highly available services • Proven technical leadership: ability to set direction, lead cross-team initiatives, and advise stakeholders through architecture reviews • Strong programming/scripting skills (Python preferred) and experience building automation, integrations, and APIs • Experience integrating observability platforms and event sources across hybrid environments (cloud/on-prem) and operating production-grade monitoring/event management at scale • Strong ServiceNow experience as an ITSM system of record • Ability to build and operate integrations at scale (REST, webhooks, event management) to support automation and auditability • Automation & Integration Engineering: Python (preferred) for automation and data/ML pipelines • Experience building integrations, services, and operational tooling • AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem: Observability: Prometheus/Grafana, OpenTelemetry, ELK/Splunk/Datadog (or equivalent) • Strong Linux and networking fundamentals (TCP/IP, DNS, TLS, load balancing) and ability to troubleshoot distributed systems end-to-end • Excellent communication skills.

🏖️ Benefícios

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility