Customer Support Specialist, Spanish Speaking

🕒 Março 28

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CXM

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

💸 Finanças

💳 Fintech

Finance • Fintech

A CXM é uma empresa de serviços financeiros online que opera como uma plataforma de corretagem, oferecendo negociação de Forex e CFD aos clientes. A empresa impõe restrições de acesso regional para conformidade regulatória e fornece avisos de risco sobre a natureza de alto risco da negociação com alavancagem. A CXM também oferece suporte ao cliente para consultas de acesso e conformidade.

Descrição

• Effectively manage company communication channels, including live chat, emails, and phone calls. • Identify and assess customers’ needs to ensure a high level of satisfaction. • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. • Provide timely and accurate support to clients within the specified time frame. • Maintain and update CRM records with all customer interactions and actions taken. • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. • Work independently as well as collaboratively in a team environment. • Adhere to standard operating procedures and company policies at all times.

🎯 Requisitos

• Proven experience in a customer support or client service role. • Previous experience or background in Forex trading or the financial markets is a strong advantage. • Excellent command of English and Portuguese or Spanish both spoken and written. • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Strong phone communication skills with active listening abilities. • Ability to work under pressure and meet tight deadlines. • Excellent communication, problem-solving, and presentation skills. • Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

🏖️ Benefícios

• Competitive Salary along with KPI Bonus • Night Shift Allowance • Growth Opportunities • Collaborative Team