Senior Solution Architect / Consultant / Sales Engineer

🕒 Maio 15

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Cyara

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🤖 Inteligência Artificial

☁️ SaaS

📡 Telecomunicações

💰 Private Equity Round em 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara é uma plataforma de garantia de experiência do cliente liderada por inteligência artificial que oferece soluções abrangentes para monitorar, testar e otimizar jornadas do cliente em vários canais. A plataforma suporta testes integrados de URAs, chatbots, interações de voz ao vivo e centrais de contato em nuvem, garantindo interações e experiências impecáveis. A abordagem inovadora da Cyara utiliza bots sofisticados para simular interações reais com clientes, identificar problemas e melhorar o desempenho antes que qualquer impacto ao cliente ocorra. Com sua interface amigável e sem necessidade de codificação, a Cyara permite que as empresas inovem mais rapidamente, mitiguem riscos e mantenham um foco centrado no cliente ao mesmo tempo em que alcançam significativo retorno sobre investimento e economia de custos. Confiada por empresas líderes em tecnologia, seguro de saúde e seguro de automóveis, a Cyara desempenha um papel crucial na melhoria da satisfação do cliente e eficiência operacional.

Descrição

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts. • Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals. • Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements. • Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies. • Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value. • Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles. • Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements. • Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery. • Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team. • Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

🎯 Requisitos

• 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role • Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience • Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close • Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred • Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value • Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences • Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes • Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes • Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner • Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps • Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives • Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders • Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements

🏖️ Benefícios

• competitive compensation • flexible work environment